Just a note about my support (or the lack of)
https://x.com/gpcola/status/2087081722240201052?s=46
1/5 Hey @Morrisons, your customer service at the Westcroft (Milton Keynes) branch is an absolute joke. Over 7 months ago, your on-site Coin Master machine swallowed £60 of my money and malfunctioned. Zero staff around to help. That was just the start of the circus. 🧵👇
2/5 After months of radio silence from customer support, I was told by your team to drive down to the store in person to get it sorted. Waste of time and petrol. The supervisor on shift ("Jimmy") promised a follow-up. Result? Absolute zero.
3/5 I've spent hours sending emails, making calls, and driving to your store on YOUR advice, only to be passed around and ignored. I even had to deal with a scammer posing as your support team while trying to track down MY money.
4/5 Your latest excuse? "Not our responsibility—take it up with Coin Master." You host these machines on your shop floor for customer convenience and collect vendor revenue, but wash your hands the moment your equipment takes money from shoppers.
5/5 £60 lost, months of runaround, useless store visits, and complete deflection. @Morrisons care to step up, or do you always let third-party vendors take your customers' money risk-free on your shop floor?