u/Professional-Tax3077

Hi everyone,

I bought a monitor in Poland using instalment payments, and I am now worried because the documents are a mess.

When I was buying the monitor, my girlfriend told me that I should ask for an invoice under her brother’s details because he is self-employed and it would be useful for him. She said he could possibly get the VAT back, or that it could help him somehow with his business.

I told her I was not comfortable with that because I thought it could cause problems later, but she insisted that it would only bring benefits and no issues.

She came with me to buy the monitor and gave her brother’s details when the store asked for the invoice information.

Now I checked all the documents and I noticed the following:

The invoice is issued under her brother’s name/company details. My name does not appear on the invoice at all.

However, the instalment payment/credit agreement contains my personal details, including my name, surname and ID.

The problem is that other details in the financing agreement are wrong:

The address listed is not my address, but her brother’s address.

The employer field is also wrong. Instead of my real employer, it lists her brother’s name/company, as if I worked for him.

So basically, the invoice is under one person, while the financing agreement is under me but with an incorrect address and incorrect employer information.

I am worried because I do not know how serious this is.

Could this cause problems with the financing company, warranty, returns, consumer rights, or tax/accounting matters?

Should I contact the store and financing company immediately and ask them to correct or cancel/reissue everything?

I do not want this to create any legal, tax, or financial issue later.
Any advice would be appreciated.

Hello everyone,

I work in a Helpdesk team of around 10 people. We handle both calls and chats, and normally there are 2 or 3 people assigned to calls at the same time.

There is one senior colleague who basically does not answer calls. When a call reaches him, his status shows “alerting” for around 15 seconds, then he does not pick it up, his call system goes into “system error”, and after about a minute it forces him back into the queue. The call then moves to the next available person.

He is basically connecting, saying: "I am on the phone", just to show he is working, but then proceeds to miss all the calls, and they end up on me.
Another colleague made a comment one day: "I think Matthew is not taking calls and always missing calls". I did not say anything, but at least I knew that someone else noticed.

This happens constantly. On a normal day, each person might get around 10 calls. But when he is on calls, the rest of us can end up with almost double that amount.

I started checking because I noticed I was getting way more calls on certain days, and the pattern was always the same. He lets the call ring, does not answer, gets system error, then the call goes to someone else.

Out of 100 calls, I would say he skips around 95. He also has the lowest number of resolved tickets in the team. I joined the department 8 months ago, and he has been doing this the whole time. He is senior and has been in the department for around 5 years.

Management recently shared KPI data, including missed calls, and I thought this would finally be noticed. But they said the team only averages about 1 missed call per month, because technically the call is not “missed” if it gets passed to the next agent.

I have screenshots showing around 40 examples of this happening.

What would you do in this situation? Should I report it to management, or is it better to stay out of it and assume they will eventually notice?

Thanks!

Hello everyone,

I work in a Helpdesk team of around 10 people. We handle both calls and chats, and normally there are 2 or 3 people assigned to calls at the same time.

There is one senior colleague who basically does not answer calls. When a call reaches him, his status shows “alerting” for around 15 seconds, then he does not pick it up, his call system goes into “system error”, and after about a minute it forces him back into the queue. The call then moves to the next available person.

He is basically connecting, saying: "I am on the phone", just to show he is working, but then proceeds to miss all the calls, and they end up on me.
Another colleague made a comment one day: "I think Matthew is not taking calls and always missing calls". I did not say anything, but at least I knew that someone else noticed.

This happens constantly. On a normal day, each person might get around 10 calls. But when he is on calls, the rest of us can end up with almost double that amount.

I started checking because I noticed I was getting way more calls on certain days, and the pattern was always the same. He lets the call ring, does not answer, gets system error, then the call goes to someone else.

Out of 100 calls, I would say he skips around 95. He also has the lowest number of resolved tickets in the team. I joined the department 8 months ago, and he has been doing this the whole time. He is senior and has been in the department for around 5 years.

Management recently shared KPI data, including missed calls, and I thought this would finally be noticed. But they said the team only averages about 1 missed call per month, because technically the call is not “missed” if it gets passed to the next agent.

I have screenshots showing around 40 examples of this happening.

What would you do in this situation? Should I report it to management, or is it better to stay out of it and assume they will eventually notice?

Thanks!

Hi everyone,

I work in a helpdesk team of around 15 people. Our main job is taking calls and chats, but around half of us are also assigned to different projects.

During the day shift, if someone needs time for project work, they tell the manager and get assigned project time, meaning they do not take calls or chats during that period.

Night shift is different. Usually only two people work overnight, and it is very quiet. We might get 2 calls and 1 chat during the whole shift, so normally people can work on projects between calls without officially blocking time.

Recently we were told that if we do project work at night, we should agree with the other person and split the time, so one person covers calls/chats while the other works on the project.

This week, my coworker told me at 4 AM that he needed 4 hours for project work and that I had to cover everything until 8 AM. I had already done some project work earlier while still being available for calls/chats, because there was basically no activity. He said he was doing it this way because the manager told us to.

I do not want to complain or sound difficult, but I also do not want people to take advantage of this and leave me covering the whole shift when there is no real need to fully block someone from calls/chats.

Should I clarify with my manager whether night project time is only meant to be tracked while staying available, or whether one person is actually supposed to stop taking calls/chats completely while the other covers everything?
Thanks,

Hello everyone,

So I sent 3 tracks to a label.

They replied very positively saying they really liked the tracks, that they fit the label well, and that they wanted to do an EP with me.
They also said they would later tell me the release date etc.

The feedback they gave was:

• bass was a bit too loud/heavy
• they wanted the tracks to be around 6 minutes instead of 4

I replied saying no problem, I would fix everything and send updated versions that same week.

3 days later I sent the final versions back.
They replied asking me to enable downloads on SoundCloud.
I did it immediately, they said “thanks, we’ll contact you”.

Now it has been 2 weeks with complete silence.

What worries me is:

• the SoundCloud links still have literally 0 plays
• so it looks like they didn’t even listen to the updated versions yet

From your experience, what does this usually mean with labels?

Is this normal and they’re just busy / slow, or is this usually a bad sign and they probably lost interest?

Trying to understand how common this is in electronic music labels.
Thanks,

Hello everyone,

So I sent 3 tracks to a label.

They replied very positively saying they really liked the tracks, that they fit the label well, and that they wanted to do an EP with me.
They also said they would later tell me the release date etc.

The feedback they gave was:

• bass was a bit too loud/heavy
• they wanted the tracks to be around 6 minutes instead of 4

I replied saying no problem, I would fix everything and send updated versions that same week.

3 days later I sent the final versions back.
They replied asking me to enable downloads on SoundCloud.
I did it immediately, they said “thanks, we’ll contact you”.

Now it has been 2 weeks with complete silence.

What worries me is:

• the SoundCloud links still have literally 0 plays
• so it looks like they didn’t even listen to the updated versions yet

From your experience, what does this usually mean with labels?

Is this normal and they’re just busy / slow, or is this usually a bad sign and they probably lost interest?

Trying to understand how common this is in electronic music labels.

Hello everyone,

I recently bought a pair of Sennheiser HD650s for music production. They are my first proper “production” headphones, and I’ve been using them for around one month now.

The problem is that I’m still not sure I actually like them.

When I produce or even just listen to music through them, everything feels very flat, almost like something is missing. I understand that studio headphones are supposed to be more neutral than consumer headphones, but the HD650s feel almost too neutral or too soft to me.

Before this, I was mostly listening on consumer gear: AirPods, Sony WF-1000XM earbuds, car speakers, etc. So maybe my ears are just used to a more hyped sound, especially in the low end and top end. But right now, the HD650s feel a bit underwhelming.

The main issue is with bass. When I’m producing on the HD650s, I feel like I don’t hear the low end clearly enough, so I end up pushing the bass too hard. Then when I test the track in my car, AirPods, or other systems, the low end sounds terrible. Too heavy, muddy, almost like a big ball of bass. Some friends have also told me the bass in my tracks is usually too loud.

So now I’m wondering if this is just part of the adaptation process. Should I spend more time listening to reference tracks on the HD650s and training my ears to understand how bass should sound on them? Or are the HD650s maybe just not the right headphones for the kind of music I’m producing?

Has anyone else had this experience with HD650s or other flat/open-back headphones? Did you eventually adapt, or did you move to something else?

Also, would using something like Sonarworks/SoundID Reference help here, or is this more about learning the headphones properly?

Thanks!

Hello everyone,
I have a coworker whose behaviour I find quite strange, and I’m trying to understand what his goal might be.

We have a work Teams group where managers are also present. When this coworker is on vacation or sick leave, the chat is very quiet and professional. People usually just say good morning, good afternoon, or share actual work-related updates.

But whenever he is working, the chat becomes completely different. He comments on random things almost every day, sends memes, and makes jokes even when nobody is really engaging with him.

At first, people used to react with laughing emojis or reply to him, but lately it feels like most people are tired of it. For example, the chat can be completely silent and he will suddenly write something like:

“Today the office catering brought salad, the kitchen is going to be empty haha.”

Nobody replies.

Another example: a senior colleague asked if people could access a certain platform because he was getting an access error. A manager replied saying the license needed to be renewed and that they would take care of it that day. Then this coworker replied with something like:

“You forgot to renew it, huh? Looks like the weekend was hard haha.”

Again, no reaction from the managers or anyone else.

This happens almost every day. When he is not around, the chat is calm and professional. When he is around, he keeps writing random jokes and comments.

Another thing is that he seems to be available 24/7. Even when he is on vacation, you can see him replying in Teams on Monday at 9 AM. We work in shifts, such as 9-5, 5-1, and 1-9, but this person replies at any time of day. He is also the only person in the team who seems to have Teams on his phone. Everyone else finishes their shift and disconnects until the next working day.

I’m not trying to create drama with him, but I’m genuinely curious because I have never worked with someone like this before.

What do you think he is trying to achieve? Is it attention-seeking, trying to look extra committed in front of management, aiming for a promotion, or could it just be that his whole identity is tied to work?

How would you interpret this kind of behaviour?

Hi everyone,

I’m looking for a new monitor mainly to use with Ableton and for music production in general, so I’m not buying it for gaming.

One feature that has become almost essential for me is USB-C power delivery.
I really want to be able to connect my laptop with one cable and have the monitor charge it at the same time.

What surprises me is that this still doesn’t seem that common.
A lot of monitors have USB-C, but not actual power delivery, or only very limited power.
Why is that?

I found a Gigabyte monitor that I like. It’s IPS, has USB-C power delivery, and overall it seems close to what I want. I just don’t know if Gigabyte is considered a good monitor brand outside of gaming-focused use.

Do you think Gigabyte monitors are good?

And also, why do you think proper USB-C PD is still missing from so many monitors? For me it feels like such an important feature.

Thanks!

Hi everyone,

Can a navy suit jacket be worn separately with grey chinos and a white shirt, or does it usually look off compared to a proper blazer/sport coat?

I’m also wondering if dark suede shoes would work with that combination, or if they would make it too casual.

I do not have any blazers, but I have a suit and I was wondering whether I can use the jacket with chinos or avoid it at all.

Thanks,

Hi everyone,

I was told by a producer mentor to finish the track with nothing on the master, group everything, lower the level to leave headroom, export it, then open a new project and do the master chain there.

I understand the logic, but my issue is this:

Once I open a new project with only the bounced audio, I sometimes notice mix things I want to change a bit, like kick level, low-end balance, stereo width, etc.
But at that point I no longer have the separated tracks in front of me, so I have to go back to the original project, fix it, export again, and then continue mastering.

Part of me feels it would be easier to do everything in the original project, because I can compare references, adjust track levels, check the master chain, go back and forth quickly, and keep full control.

The other part of me sees the benefit of separating mix and master, committing to the mix, and getting a cleaner perspective.

So what do you personally do?

Do you:

• keep everything in the same project until the end
• mix in the original project and only use a separate project for final mastering
• or always export a premaster and force yourself to master separately

Also, do you actually aim for exactly -6 dB headroom, or just leave enough clean headroom and not worry about the exact number?

Thanks!

Hey everyone,

I sent 3 tracks to a label and they replied saying they like the songs and that they fit the label well, which is great.

They only mentioned 2 issues:

1. The bass sounds too loud / too heavy
2. The outro is too short, and they asked if I can extend each outro by around 1 minute

For the outro, I guess I can study a few reference tracks and make the ending more DJ-friendly, so that part seems clear enough.

What worries me more is the bass feedback.

In this situation, would you first just lower the bass volume a bit, or would you look at compression / EQ / sidechain / saturation first?

Basically, if a label says the bass is too heavy, what do you usually check first inside Ableton?

Would be useful to hear how you approach this in practice.
Thanks!

Hello everyone,

I’m new to iPhone and I’m a bit confused about the volume settings.

On Android I was used to having separate volume controls for different things, like media, calls, alarms, etc.

On iPhone, when I go to Sounds & Haptics, it looks like the same volume control affects both the ringtone and the alarm. Is that really how it works?

What I want is to keep calls at a lower volume, but have the alarm louder.

Is there any way to control them separately on iPhone, or is that just not possible?

Hello everyone,

I’ve been in this company for 1 year, and from the beginning my manager has been very distant. I mostly speak with my team leader, and my manager only talks to me from time to time.

At first I assumed she was just busy and didn’t think much of it. I even asked some coworkers, and they told me they had a similar experience, that their 1-on-1s also kept getting postponed.

Still, after a while it started to feel strange.

• Our first 1-on-1 was originally scheduled for November 3rd, then moved to November 7th. After that she went on holiday, came back, rescheduled it for November 28th, it got cancelled again, and it finally happened on December 16th.

• In that 1-on-1, she told me everything was perfect, that she loved how I work, that I was one of the best, and that she wanted me in a project that would start in January. She said she would give me more information then.

• In February, I asked her about that project. She told me she would send me an email with more information later. It is now May, and I still know absolutely nothing about it.

• Also in February, she scheduled another 1-on-1 for the exact day I was leaving for 3 weeks of vacation, just 1 hour before I was due to leave. I messaged her saying I was ready, and she replied saying she had fallen asleep. Since I was working night shift that day, that was a bit surreal. Instead of having the 1-on-1, she just told me I was getting an 8% raise, that she was very happy, and that we would do the 1-on-1 later. That never happened either.

• A few weeks ago, she emailed me about some AI talks, saying I could attend if I wanted, and to tell her which dates worked for me so she could confirm. I replied saying I wanted to attend on Tuesday and Thursday. She never replied.

• A few days ago, I also sent her a Teams message asking for 1 day off in June. She read it, but still didn’t respond.

So now I honestly don’t know how to read this.

On one hand, I think maybe it’s a good sign. I do my job, nobody complains, she says good things when we do talk, and I even got a raise.

On the other hand, I can’t help feeling like she just doesn’t care about me at all and I’m completely off her radar.

Would you see this as a good sign, a bad sign, or just a very disorganised manager?

Hi everyone,

I use ServiceNow at work as our ticketing system, and I also need to keep the chat available at all times because users may contact me there. I work as L2 IT Support.

The problem is that if I do not interact directly with ServiceNow for around 25 minutes, it logs me out automatically. Because of that, I can miss incoming chats.

This happens even when I am still actively working on my computer, for example in Word, Notes, PowerPoint, or other work-related tasks. It also happens when I have in-person meetings and cannot keep clicking back into ServiceNow.

I cannot change anything in the settings from my side.

Is there any legitimate way to prevent this, or any built-in ServiceNow feature/workflow that helps with this? For example, would keeping a ticket open, using some page with auto-refresh, or staying in a certain module help, or is this entirely controlled by admins/SSO settings?

I am mainly trying to avoid missing chats while still working on other tasks.

Thanks.

Hi everyone,

I use ServiceNow at work as our ticketing system, and I also need to keep the chat available at all times because users may contact me there. I work as L2 IT Support.

The problem is that if I do not interact directly with ServiceNow for around 25 minutes, it logs me out automatically. Because of that, I can miss incoming chats.

This happens even when I am still actively working on my computer, for example in Word, Notes, PowerPoint, or other work-related tasks. It also happens when I have in-person meetings and cannot keep clicking back into ServiceNow.

I cannot change anything in the settings from my side.

Is there any legitimate way to prevent this, or any built-in ServiceNow feature/workflow that helps with this? For example, would keeping a ticket open, using some page with auto-refresh, or staying in a certain module help, or is this entirely controlled by admins/SSO settings?

I am mainly trying to avoid missing chats while still working on other tasks.

Thanks.

Hello everyone,

I work on a small side project with one coworker, and there has been tension between us for a while now. Basically this guy acts as a manager, criticise everyone and tries to make the rest of the team (including me) look bad. So we do not talk almost never.
We are supposed to handle this project together, but in practice he keeps things to himself, does not communicate, and makes coordination much harder than it should be.

One of our recurring tasks is a monthly report. Some time ago, he created a schedule for the whole year so we would alternate months. I did last month’s report, so this month was clearly his turn according to that schedule.

Today, one of our managers posted in the project group chat, tagged both of us, and said he had not received this month’s report and that it needed to be delivered today. The message was sent around 1 PM. My coworker was already working at that time, but I start much later, so I only saw it when I began my shift.

About a month ago, I messaged him about another project-related matter and he completely ignored it. So at this point, being told that we should “coordinate between ourselves” is almost meaningless. We already had a schedule in place, and he still did not do his part.

Now I feel stuck in a bad position. If I stay quiet, it looks like we both dropped the ball. If I reply in the group and explain that I did last month’s report and this month was his turn, I worry I will come across as defensive or petty. Part of me also wants to attach the schedule screenshot, just so it is obvious I am not rewriting history, but that may look too confrontational.

What would you do here? Would you reply in the group and make the situation clear, or would you still try to handle it privately even though private communication with this person basically does not work?

Thanks,

Hello everyone,

I work on a small side project with one coworker. There has been tension for a while because he tends to keeps things to himself, and does not communicate properly with me even though we are supposed to handle this project together.

One of our recurring tasks is a monthly report. Some time ago, he created a schedule with all the months of the year and assigned them between the two of us so we would alternate. I did last month’s report, so this month was his turn according to that schedule.

Today, one of the managers posted in the project group chat, tagged both of us, and said he had not received this month’s report and that it needed to be delivered today. The message was sent around 1 PM. The coworker was already working at that time, but I start much later, so I only saw the message when I began my shift.

The issue is that this coworker barely speaks to me anymore. About a month ago I messaged him about another project-related matter and he did not reply at all, so trying to coordinate with him directly is basically pointless at this stage. Management had previously told us to arrange this kind of thing between ourselves, but we already had that schedule in place.

Now I am unsure how to respond. Part of me wants to reply in the group, calmly say that I did last month’s report and that this month was his turn according to the schedule, maybe even attach the schedule screenshot so it is clear I am not making it up.
But I am also worried that doing that in front of everyone will make me look petty or overly defensive.

At the same time, if I say nothing, it makes it look like we were both equally responsible, when that was not really the case.

Would you reply in the group and clarify it, possibly with the schedule, or would you message him privately first even if he usually ignores me?