Buyer wants to return item because it dosnt fit despite clear description
I have some American boots and I displayed the size which is equivalent from the USA size which is 8.5B. Techincally from the manufacturer website they are a size 6.5UK but i listed them as 6-6.5 because they are a snip toe and are for slimmer feet or a smaller size 6.
I stated that very clearly and now the person who bought them has created a dispute because it dosnt fit their feet. In fact they cant even get their foot past the shaft. Makes me think they are a size 7.
I should be able to win if i reject the return because i was clear in the sizing and they want to return it because it dosnt fit?
I never experienced this before so I want to make sure I do the right thing.