Redeeming Rewards
So apparently if you redeem rewards and then change your mind and request a refund on rewards you are SOL—for 24 hours. You can’t un-change your mind.
The manager doesn’t seem to care about it or you either. I get having the rule but I don’t get a manager being unable to override. I used to go weekly, but not anymore. I have a ridiculous amount of points but the service levels are just going way down. The bartenders are no longer the friendliest in town.
Every time I try and redeem points something happens where I can’t. I swear it is a scam.