u/SigvulcanasReborn

I just completed my journey of listening to the Sharpe series on Audible. Dick’s evolution from a greed-driven Private in India to a war weary senior officer is incredible. I’m just so sad that it’s over. I tried going back to listening to 40k novels but it just doesn’t scratch the itch anymore.

Any recommendations on something similar to the Sharpe series?

Edit: Before someone recommends the Gaunt series, I went through and loved that series as well. That’s how I found out about the Sharpe series in the first place.

I had a package that was to be delivered today but required a signature. I knew that I had errands to run so I asked them to hold it at a FedEx Corporate drop off center thinking that it would be brought there first thing in the morning and I could grab it while running errands. He center opens at 10 AM and closes at 4:00 PM on Saturdays. I finished my running around and get home, no updates. 3:00 PM rolls around, still no update. So I drive to the drop off location in the hope that it just wasn’t scanned yet.

Let me start by saying that I have nothing but good things to say about their customer service in store and over the phone. I dispatched technicians for over 8 years so I immediately recognized their reactions of “what the heck is that driver doing!?.” The staff at the drop off center tried making a few calls to see what’s going on because they normally see the truck come in early in the morning. They have a hard time getting hold of a manager without much luck. They eventually get a call back and someone tells them it was loaded on a van so the driver can just take off on Monday. A minute later another customer called in to the desk with the same question. Wouldn’t you know it, their package was in the same truck at the same truck parked at the main facility.

This is not unique to FedEx, and I have been on the customer and CSR side of the issue. In my experience there’s usually an on call manager during the weekend that is supposed to respond to these kind of issues and monitor their guys. And I have been in countless situations where the manager doesn’t pick up and only calls back halfway through my shift. I have also had local managers who tell their guys who are dragging their feet that they have to complete all their jobs for the day before they head home. FedEx needs to hold all of their drivers to the same standards regardless if they’re corporate or contractor. If a driver is running behind, get them someone that can help out and take some of the packages from them. FedEx and many other companies need to take accountability and create a culture of strong work ethics.