u/SittingInACloset

Whenever I had applied, I directly talked with my manager to let him know that I either need Fridays OR Saturdays consistently off, and that I cannot be working both in a week because those are the only days I get to be with my partner. We have four people active and one that just started yesterday, I should not have to be scheduled for every. Single. Friday and Saturday. And yet for the past two weeks I have both Friday and Saturday scheduled AND I have Friday & Saturday scheduled for the two upcoming weeks after that. I’m starting to get royally pissed off that the ONE condition I had with getting hired is being completely ignored. We have FOUR people scheduled for both days, I do NOT need to be there for both when I exclusively open and everyone else can open & close. There shouldn’t be four people behind the counter when my store barely has the space for THREE. It’s so stupid. I’m definitely gonna talk to my manager abt it and give him an earful bc the only reason I considered it is because I was friends with him before being hired. I keep getting the most random days off, like??? Why am I getting Sunday and Thursday off?? Why did I get three days off this week but I’m scheduled for both Saturday and Sunday??? One of those three days off could’ve EASILY been Friday or Saturday so I could have a day off with my partner. It isn’t rocket science, for fuck’s sake, it’s a schedule.

A few important notes; I work at GameStop, the location I’m at is in a mall. PRP exchanges are when you return a defective console/controller/headset/etc… within the warranty period (1 or 2 years) that was paid for at purchase, then get it replaced with another similar product. You cannot exchange the PRP warranty itself, nor can you have it refunded after a month has passed.

A woman comes in with her four family members (two older sons, a young daughter, and a young son) & a pre-owned PS5 Slim Standard. There was nothing wrong with the console itself, but the controller had crazy stick drift. She wanted to return the whole console instead of just trading in the controller and getting a new one. I asked for the PRP sticker or the receipt. They didn’t have either, said it was on a number (didn’t specify what the number was, just said it was a number and didn’t elaborate at all). After 20 minutes of back and forth about it, they finally gave me the number they were talking about, which was a phone number to the account used to buy it. I look up the receipt in our customer transaction history, then I have to start a new transaction to actually do the return because you can’t scan a barcode from the same POS register it’s pulled up on. I start a new transaction for the return, do everything right, and then once I get to the part where I need to add the replacement item, I let them know that Sony increased their prices, so I wouldn’t be able to add another pre-owned Slim Standard without them having to pay the ~$100 difference. They took issue with this, so I explained that it didn’t have to be another Slim Standard, that I could make the replacement a different console. They said fine, so I looked through what we had available. They said they didn’t want a PSPortal. They said they already had a Switch. They said the only thing they wanted was another PS5, so I had to make the replacement a pre-owned Original Standard PS5. The Slim Standard was bought at the exact same price as the Original Standard was currently priced at. It zeroed out on the POS. The woman was upset that she wasn’t getting money back for the PRP exchange itself, which was ~$70. My manager, who I had called to help & was speaking to her through speaker phone, explained to her that the PRP isn’t refundable, that it was used when she returned her console, and that there was nothing we could do to return that to her because she had just used it to get the other console. She became more upset, said “If I didn’t have an appointment to get to tomorrow, I’d drag [it] across the counter and beat [its] ass.” Her sons started to lead her away after taking the Original Standard, telling her it wasn’t worth it and to get going. She approached, I stepped out of reach. She turned around, lifted her bag, knocked stuff off one shelf, was yelling something (I had been dissociating before crouching and sobbing behind the counter, so I didn’t catch what she was saying, the next bit is what I was told from the two regulars that stayed in the store to keep an eye out for me), then she yelled at her sons to stop putting things back as she knocked over a bunch of cups from another shelf, continuing to yell at her sons cleaning up her mess before walking away completely with her kids. They had left with the Original Standard and left behind their Slim Standard. My manager told me to take a second, then told me to call security. I composed myself, called security, and talked with the regulars to help ease my nerves enough to explain what happened to security once they got there. My co-worker got there shortly after security got there, then my manager & his wife, then my partner shortly after that.

I’m pretty sure the family as a whole got a full ban from the mall, but I’m still very shaken despite this happening literally 14 hours ago. She was being hostile and abrasive for more than an hour, and I just don’t understand how I could’ve done anything differently to have avoided the outcome I had. I was just trying to do my job.