u/SnakeySnek7

Just got an offer for $76k for an Epic Willow Ambulatory Analyst I position with a hospital near me. I am located in the Midwest in a MCOL city. Is this decent entry level pay? I have 1 year of IT experience and 8 years of pharmacy tech experience, mostly outpatient using non-Epic software, but a few years of inpatient where I worked with Epic as an end user. Unfortunately inpatient pharmacy experience does not seem to be very valuable for Willow ambulatory.

Can anyone tell me if this is a decent offer, or what I should be expecting for pay rate as a new analyst?

Sorry this is going to be long. This is not even half of the shit he does/ has done, just the stuff I can remember.

For reference, smallish company of about 200 users. IT Department about 10 people, I am the only helpdesk. I typically do a combo of phishing simulation/training, onboarding/offboarding, access/identity management, troubleshooting app issues, network issues, equipment and desktop issues, and ticket triage. Also physical infrastructure lol. Essentially a bit of everything. I have an associates degree in IT and have only worked in healthcare as a nursing assistant for 5 years. Other than that, I came into this job with no certs and no IT experience. I have been in this role for almost 6 months now.

Below is the running list of things my shitty boss (who I’ll refer to as SB) has done/does that annoys me at my current job. Not sure if I’m being a baby or if I’m genuinely justified in hating this place. I’m aware that sometimes you just have to put your head down and do the grunt work when you’re new, but this feels less like grunt work and more like I’m being talked down to and insulted constantly:

• We are currently re-doing our Ethernet wiring for our main building. I asked for a drill to hang these metal brackets in the wall because using a manual screwdriver was taking much longer and hurting my hands, and SB responded: “Why, are you lazy?” Loudly in front of other people (HR specifically…). Idk is it crazy to ask for equipment that exists at the site already?? And the wiring is LITERALLY HIS JOB. I was supposed to be HELPING HIM. The nerve to call me “lazy” while I’m doing HIS. JOB??

• He had me doing the wiring and physical installation work completely alone (keep in mind I am a 95 lb 22 year old female ok I am NOT particularly muscular or fit lol). I was berated into putting ladders on top of desks and even standing on cabinets/bookshelves during installs, BY MYSELF, which felt very unsafe and I was afraid I wouldnt go home with my jaw in tact. And since I was doing this alone with no help it was taking a bit longer than it would with two people (for obvious reasons) and execs were complaining that it was “taking too long”. I had NO help. And then my boss would say multiple times a day “I just want to get this done” but would sit downstairs and watch Ice Age INSTEAD OF HELPING. like hello?! If you REALLY wanted this done you’d be holding a punch down tool instead of this fuck ass conversation!!

• When I was finally finished with the wiring project (I was elated at this point as I’m kind of a weakling and not really cut out for physical work). He said he was “going to pull some extra wires out” and in doing so he cut 3 camera cables and then the next morning told me I was going to be the one re-running the cable (I was mega pissed about this). No accountability. Just “I cut 3 of the camera wires. YOU’RE going to re-run those.” (he emphasized the you’re so I knew I was going to be doing that by myself…again). In other words he fucks shit up and I am forced to clean his mess.

•The day after cutting the 3 camera cables he also cut the fiber cable to one of our switches right before he left for the day, so a whole floor did not have internet the next morning. Of course this is the floor that the execs work on. I was running around trying to get everyone connected to the wi-fi while trying to figure out what went wrong and when I said that two switches were down SB said “you’re not troubleshooting. Did you even look at logs?” and I asked where to find the logs bc I tried looking and researching and still could not find them and went “well figure it out. It can’t be that hard” (that seems to be his schtick lmao). Then turns out he couldn’t find them either. Then he has this light bulb moment after looking at the switch and he goes “I cut the fiber cable. You’re going to re-run this next week”. 💀 LIKE DUDE. IVE BEEN RUNNING SROUND TRYING TO APPEASE THE EXECS THAT ALREADY HATE IT. EVERYONE IN THIS COMPANY HATES IT. AND I THINK I HAVE AN IDEA OF WHY.

• We were on a teams call about our security system and our system admin was demoing a configuration change that SB asked him to do while on the call, and while he was actively doing it, my boss suddenly said to me “This is your job, why aren’t you doing it? He’s doing your job.” And I was a bit taken aback because he had not asked me to do this before and the first time it was brought up was IN THE CALL WITH OUR SYS ADMIN, WHO HE ASKED TO MAKE THE CHANGE.

• After drilling holes and making a mess during an install project, he said:
“We need to clean this up. No wait, YOU need to clean this up,” and had me clean up debris he created. Which in itself I feel like is fine but it’s the way he said it - like he was above cleaning up the mess he made.

• He constantly sends me up and down 3 flights stairs to grab tools, cords, monitors, adapters, etc., even when he could have gotten them himself. Essentially, if he doesn’t feel like walking down the stairs, he says, “SnakeySnek, go get this screwdriver from downstairs”. And then he will send me up and down the stairs 4-5-6 times IN A ROW to go “fetch” things that he “forgot” to tell me to get the last time I went downstairs.

• One time after sending me downstairs multiple times in a row, I asked why he couldn’t grab it himself, and he responded: “Because I told you to.” 💀 I don’t mind going and grabbing things if you’re busy, but if you’re literally at your desk watching Madagascar while I’m working on one of my projects, you shouldn’t be sending me to go be your personal errand girl/maid.

• He would tell me to do something a specific way, then later question why I did it that way even though I followed his exact instructions. Then either make me completely re-do the project or say something like “I didn’t want it done it that way do it this way” in a teams meeting with the entire IT department. It feels disrespectful of my time and like he makes me out to be the one who is constantly in the wrong even though I FOLLOWED HIS DIRECTIONS EXACTLY HOW HE ASKED.

• He would get frustrated or question me about tasks without first checking whether I had already completed them. For instance he asked me to switch out some cables on one of our switches. I usually start work an hour before everyone else gets there so I did it in the morning before everyone else came in to prevent any disruptions. He came in at his normal time and went “I asked you to switch out the cables. Or did you forget?” And I was like “….I did….but ok….” (I didn’t say that but I was thinking it. I just replied that I did).

• Asking for help was a lose-lose situation. When I asked for help, he would first just say shit like “figure it out”, “you didnt troubleshoot” “you didn’t do research” “come onnnnn” “it can’t be that hard” and he would say this loudly in front of anyone who was there smh. The reason I’m asking for help is because I ALREADY DID ALL OF THOSE THINGS AND CANNOT FIGURE IT OUT. THEN if he DID help he often just repeated troubleshooting steps I had already explained that I tried instead of actually helping move the issue forward. This has turned problems where I was asking for a simple permission to work on something into 3-4x 30 minute teams calls where he rambles and runs himself in circles with the whole IT department on the call. Something that theoretically has a simple solution (that I already figured out, just needed simple clarification for one or two things) turns into a bunch of rigmarole where he completely overengineers solutions and wastes IT and end users time.

• During our one-on-ones, he would make me organize random hardware/supplies that he dumped in a box while he sat there and organized sticky notes of how he wanted to prioritize his own tasks instead of actually mentoring or supporting me

• He criticized me for crooked asset tag stickers while on a meeting with everyone in IT saying “it just shows you don’t care” WHEN I LITERALLY DIDNT STICKER ANY OF THE HARDWARE. I HADNT EVEN BEEN HIRED YET WHEN EVERYTHING WAS STICKERED.

• He holds his direct reports to different standards than he applies to himself. Ex: Salaried team members can only take 30 minute lunches because it’s “in the handbook” (it’s not by the way) while he literally leaves for 1-1.5 hours at a time multiple times a day for dumb shit like meeting his plumber, meeting his wife for lunch, letting his dog out, etc. Another ex: expects the team to be on top of tickets (which me mostly are) while he gets assigned tickets and they will sit without an update for 3 weeks if not months.

• He asked me about a ticket one morning and I replied that I was waiting on vendor response, as documented in the ticket and he said “Instead of sitting there doing nothing, go do X” and I admittedly got snarky here I was like “I’m not *sitting here doing nothing* I’m working on x project, which you assigned me. So no I’m not sitting here doing nothing.” No apology of course lmao.

• He speaks verrrrry differently to executives/senior leadership than he does to direct reports which means he does know to some degree that he is a JERK

Sorry this is so long but am I crazy or not??