


shipped item keeps changing to delivery from store and wrong item?
Earlier, i ordered this fuggler (1st image) shipped. I checked on its status some hours later and it was a completely different fuggler arriving from the store (already on the way). I never got an email saying out of stock or substituted. I also thought substitutions wouldn't occur for shipped items ? Now i'll have to deal with returning the unwanted fuggler lol
I tried to chat with customer service and they said there was no substitution noted, just a change of delivery method. I asked if I would be able to get my product if I re-ordered it but they said theres no guarantee lol.
I re-ordered just to see ... and it happened again. Item is still not listed as out of stock for shipping, yet it got transferred to a store delivery with the wrong item again. I was able to cancel the second one before a driver picked it up.
I'm confused why they wouldn't just mark it out of stock if they couldn't deliver it via shipping or store... Also confused why I never got an email explaining it being out of stock / changed delivery / substituted
Just kinda ranting and also wondering if anyone else has had something of the sorts happen to them... first world problem fs but i just wanted my fuggler lmao