Tira says they provide delivery across India, but apparently my entire area is “unserviceable” now 😭

My PIN suddenly became non-deliverable, and even the nearby PIN codes I checked aren’t serviceable. Customer support keeps telling me to use an alternate PIN/address, but how is that supposed to work when I need the order delivered to my actual address?? 😭

Sharing the chat because I genuinely don’t know what I’m supposed to do here. Has anyone else faced this with Tira recently?

was 100% influenced by the rhinestone stickers. 😭🙏🏻

But... the lip treatment turned out to be pretty nice too. It's moisturizing, the cooling tingly feeling lasts surprisingly long, and yes it has shimmer. The unboxing was cute, so I thought I'd share a few photos.

I also got a free Glazed Jalebi lip balm with my order. I was happy to receive it, although I noticed it expires on 14 November, so I'll have to use it up pretty quickly.

No regrets. The stickers were worth it. 🫡

Purchased from: Indē Wild official website • Product: Ice Ice Baby Lip Treatment • Freebie: Glazed Jalebi Lip Balm • Ordered: 23 July 2026 • Delivered: 28 July 2026🫶🏻

Ordered the Beauty of Joseon Green Plum Refreshing Cleanser (100 ml).

The MRP is ₹1,000, but after a ₹100 points discount and a ₹75 voucher, I paid ₹325. Also got a free BOJ 4 ml sampler.

Was this a good deal, or have you seen it go even lower? How has the cleanser worked for oily/acne-prone skin?🤧

👉🏻I arranged the collage myself. ChatGPT only helped with a minor background edit because I was feeling lazy. The collage isn't the point of this post. I'm trying to highlight how Nykaa handled my order, replacement, and refund. I'd appreciate it if the discussion stayed focused on that issue. 🙏🏻🙏🏻

Yesterday I posted about my current Cetaphil replacement issue. I wasn't planning to make another post, but I found screenshots from a previous order that explain why I'm so disappointed with Nykaa's replacement process.

A few weeks ago, I ordered 2 Minimalist Light Fluid SPF 50 sunscreens. However, I received only 1. Customer support asked me to return the only sunscreen I had so they could send a replacement.

After waiting for the replacement, I opened the package and found... only 1 sunscreen again. The replacement itself was incomplete.

That issue was resolved only after I filed a complaint with the National Consumer Helpline (NCH).

Now I'm dealing with another replacement issue.

I ordered a Cetaphil Oily Skin Cleanser (118 ml) which came with a complimentary 25 ml cleanser. The original package arrived seriously damaged, so Nykaa asked me to return both the 118 ml cleanser and the complimentary 25 ml cleanser for a replacement.

The replacement arrived with only the 118 ml cleanser. The complimentary 25 ml cleanser was missing.

I've been following up since 26 July through chat and email. I have:

•Shared the correct order ID multiple times.

•Sent screenshots showing the complimentary cleanser is part of the order.

•Explained the issue repeatedly.

Despite that, support keeps referring to an unrelated cancelled Laneige order, even after I clearly mention the Cetaphil order and provide its order ID. I've also been offered a ₹50 coupon, which doesn't resolve the issue.

At this point, I'm honestly more disappointed with the customer support than the missing product itself. This experience, along with my previous replacement issue, has seriously affected my confidence in shopping with Nykaa.

Has anyone else faced repeated incomplete replacement orders? Did your issue get resolved without escalating to NCH, or is escalation the only way?

Honestly, what even is this customer service experience?

I ordered a Cetaphil Oily Skin Cleanser 118ml + complimentary 25ml travel-size cleanser from Nykaa. The original package arrived late, the outer packaging was damaged, and on top of that the cleansers inside were literally covered in dust. So I requested a replacement.

I returned both the 118ml cleanser and the complimentary 25ml travel-size cleanser as instructed.

The replacement finally arrived... and guess what? They sent me only the 118ml cleanser. The 25ml freebie is missing.

I contacted Nykaa support multiple times and explained the entire situation. I even shared the screenshots/proof I had. And after all that, instead of simply sending the missing complimentary product, they offered me a ₹50 coupon.

Like... thank you, but I didn't ask for compensation? 😭 I just want the product that was included in my original order and that I had already returned with the damaged item.

The funniest part is that I've already gone through the whole return/replacement process once because Nykaa sent me a damaged package in the first place. Now I'm apparently supposed to repeat the entire process again because their replacement package was incomplete?

And when I tried to explain that I don't want another return or replacement, I was basically told they can only help with return and refund. 🤦🏻‍♀️

So just to recap:

Nykaa sends damaged package, I return it as instructed.

Nykaa sends replacement but forgets the freebie.

When I contact support to get the missing freebie, they offered

a ₹50 coupon.

That's not what I asked for.

At this point, I'm genuinely more frustrated by the customer service than the missing 25ml cleanser itself.

Nykaa, I don't want a coupon. I don't want another return. I don't want another replacement. I just want the complimentary travel-size cleanser that was part of my original order. Is that really so difficult? 😭

My previous Nykaa orders have also been delayed, and now it's happening again.

My current order was supposed to be delivered yesterday, but it wasn't. I contacted Nykaa's customer support to complain, and shortly after that, the delivery guy came, but I wasn't home at that moment, so I had to reschedule the delivery for today.

And guess what? It's still not here.

What's even more frustrating is their customer support replies. They sound so helpful and reassuring, but the actual service is anything but. Every time I contact them, I get another assurance that it will be delivered soon, but somehow I'm still sitting here waiting for my order.

And now I don't even see the "Need Further Help?" option in the chat anymore. 💀

Like, why do I have to keep chasing a company to deliver my order? F*ck Nykaa. 😭

Has anyone else been experiencing repeated delivery delays with Nykaa lately?

I've been facing repeated delivery delays with Nykaa recently. Even my previous orders were delayed.

My current order was supposed to be delivered yesterday, but it wasn't. I contacted Nykaa customer support yesterday evening to complain, and shortly after that, the delivery person came. But I wasn't home at the time, so I rescheduled the delivery for today. It's still not delivered yet.

I've had to contact Nykaa support multiple times regarding previous orders delivery delays too and lack of proper updates. Am I being unreasonable for following up repeatedly, or has anyone else been experiencing similar issues with Nykaa deliveries?

Edit (UPDATE): Finally got my parcel 📦 The delivery guy came in a pickup truck with my parcel lmao. Anyway, it finally arrived 😭🤧

I started getting bumps, acne, and pimples around the age of 13. It was all over my face, on forehead, cheeks, chin, basically everywhere. At that time, I didn’t really know how to deal with it or treat it, and slowly my confidence dropped. I became extremely insecure and was honestly desperate to find a solution.

Around the same time, my periods also started, but they were irregular and sometimes lasted up to 10 days. Along with personal stress and other problems, all of this started affecting my diet, mood, and overall lifestyle. Looking back, I feel this combination played a big role in my acne and those tiny bumps.

# My skin type is combination with an oily T-zone, making it acne-prone.

# 💡 First and most important advice:

Never touch or pop your pimples every then & now. I know the urge is very strong as I used to do it in my early acne phase too, but it actually made my condition worse and caused more breakouts and marks.

# 💆🏻‍♀️🦋Now coming to skincare:

*Treat your face like a baby 🐥*

Seriously.

⭐Give importance to every product you're using, from face wash to sunscreen. Try to understand what suits your skin the most.

# Facewash 🧴:

A good and gentle Facewash can do wonders and remove all the oil and acne causing dirt from your face.

•If you can afford it, I’d keep one gentle face wash that doesn’t leave your skin feeling stripped or overly dry. For me, it was important that it cleaned excess oil from my T-zone without making the rest of my face feel dry.

Then you can have another cleanser for once or twice a week when you’re dealing with larger active acne.

👉🏻One thing I learned is to pay attention to how your skin reacts. For example, if your forehead starts producing more oil than usual after introducing a product, something in the routine may not be helping.

# 🍶Serums and spot treatments:

Serums are highly concentrated liquids (sometimes water-based, sometimes slightly oily) that go deeper into your skin. They are used to target specific concerns like acne, pigmentation, texture, or early signs of aging.

I use a niacinamide-based serum mostly on my forehead and only once or twice a week at night. For me, consistency mattered more than quantity.

Spot treatments, on the other hand, are not for the whole face. They are meant only for active pimples or problem areas. They help reduce redness, inflammation, and can also stop pimples from becoming worse or leaving marks if used correctly.

I personally didn’t overcomplicate this step.

📝Important note:

I’m just explaining the difference so you can figure out what you actually need to buy and why. A lot of people end up buying serums and creams with similar ingredients and then layer them together in the same routine. That can actually overload the skin, sometimes causing irritation and making the skin more sensitive instead of helping it when skin barrier is already weak.

Like using a niacinamide toner along with a niacinamide serum, or a salicylic acid cleanser together with a salicylic acid serum.❌

You don’t need 5–6 serums at once. Start simple and only add something slowly into your skincare if your skin actually needs it. One important thing I noticed is that skin reacts better when you don’t overload it. If you’re already using a cleanser and a spot treatment like Sebogel, you don’t always need multiple active serums on top of that.

🟡I would highly suggest keeping a spot treatment gel. I use one and it helped me a lot with inflammation, active acne, and especially those tiny annoying bumps.

Especially my forehead became much clearer after using it consistently. I am happy that this one tube lasts for months for me. It also depends on how frequently you use it.

# Moisturizer 💧:

⭐And please don’t skip moisturizer just because your skin is oily. Many don't use moisturizer due to oiliness, but remember moisturizer is essential and beneficial for every skintype.

Oily skin still needs moisturizer because oil and hydration are not the same thing. Your skin can be oily but still dehydrated, and when that happens it may actually produce even more oil to compensate.

☘️🫧For me, lightweight, non-comedogenic, water-based, oil-free and un-scented moisturizer worked best. I personally prefer something that doesn’t feel heavy, greasy or silicone-like on my skin.

# 🔆🫡Sunscreen (don’t ignore this):

And please don’t forget sunscreen thinking it’s optional.

Sunscreen is not just for avoiding tanning. It protects your skin from UV rays, premature aging, worsening acne marks, and long-term damage.

Many people only realize its importance after their pigmentation becomes darker or doesn’t fade easily.

Also, sunscreen is needed even indoors because UV rays can still reach you through windows and indirect exposure.

For indoor use, SPF 30 is usually enough for basic protection, but SPF 50 is preferred if you’re acne-prone or dealing with pigmentation since it gives stronger defense.

For outdoor use, SPF 50 or higher is ideal, especially if you’re in the sun for longer periods. Water-resistant formulas are better if you sweat a lot.

# 🫶🏻✨Things I personally learned (trial & error):

✿⁠ Avoid facewashes that are too harsh or stripping. They can remove too much natural oil and make your skin produce even more oil later.

✿⁠Washing your face twice a day is usually enough, morning and night. You can also wash if you’ve been sweating a lot or feel greasy after being outside.

✿⁠Don’t apply facewash on completely dry skin. Always wet your face first, then gently lather facewash and let it sit for a few seconds before rinsing. Don’t rush it.

✿⁠Make sure your hand is clean and washed before doing skincare.

✿⁠Apply skincare products like serums, moisturizers, or treatments on slightly damp skin for better absorption, but still give a small gap between layers so your skin doesn’t get overwhelmed.

✿⁠Sunscreen should be applied evenly and generously on all exposed areas of your face. It should always be the last step in your morning routine.

# 😊✌🏻Products I personally used (and what happened with them):

🧴 I started with **Himalaya Face Wash** for daily use (morning and night). It was simple and didn’t feel too harsh on my skin.

Later I added the Minimalist Salicylic Acid Cleanser, but I didn’t use it daily,only about twice a week depending on my skin condition at the time.

⭐For spot treatment, **Sebogel** (30 gm) was something I used consistently. I applied it on oily and acne-prone areas like my forehead, cheeks, and nose. Over time, I noticed it helped reduce inflammation, active acne, and those tiny stubborn bumps.

🍶I use the **Simple Niacinamide Booster Serum** (pink one) mostly on my forehead, and only occasionally (once or twice a week at night).

🧴💧Moisturizer was something I had to figure out through trial and error. I first used Simple Hydrating Gel Crème moisturizer, which suited my skin well. Later I tried Nivea and Pond’s moisturizers, but they didn’t work for my skin as they caused bumps and extra oiliness. So I went back to **Simple Water Boost Hydrating Gel Crème moisturizer** which felt lighter and more suitable for my oily & acne-prone skin.

☀️👒For sunscreen, my first try was The Derma Co sunscreen. It didn’t suit me and made my skin more oily with breakouts.

Then I tried *Asaya Sheer Milk Sunscreen,* which was better and blended nicely, but it left some shine after a few hours.

Right now, I’m using **Minimalist Light Fluid Sunscreen SPF 50** and it works best for me. I still sometimes switch back to Asaya, but Minimalist suits my skin better overall, especially for pigmentation and daily wear.

👉🏻And currently, I sometimes skip moisturizer on my forehead and directly apply sunscreen after Sebogel, depending on how oily my skin feels that day.

# 🥦🍽️Apart from skincare, diet and lifestyle helped me more than I expected:

I also started paying more attention to my diet and eating habits.

⭐💧Drinking enough water, adding fruits, dry fruits, and nuts, and cutting down on sugary snacks really helped me. I didn’t completely stop oily food or sweets, but I reduced them for a while instead of cutting them out fully.

My daily diet usually looks like this:

In the morning, I drink 2 glasses of lukewarm water on an empty stomach. Throughout the day, I stay hydrated as well, but I don’t drink a large amount of water all at once, just sips at regular intervals over time.

Then I have a small portion of dry fruits and nuts like anjeer, almonds, walnuts, munakka, and cashews (just in moderation).

I also include sprouted seeds and fruits like apples, pomegranate, bananas, papaya, berries etc. trying to have different fruits on different days.

For meals, I try to eat home-cooked vegetables with less oil and avoid too many fried snacks or foods made with refined flour (maida).

One thing I learned is that you don't need to suddenly change your entire diet. Slowly add healthier foods and notice what helps and what doesn't. Everyone's triggers can be different.

And please 😭 put a stone on your heart for a while and try to resist chocolates, sweets, and junk food if you're eating them frequently.

Last but not the least

😌💤 Sleep is very important for overall health, so try to get at least 7–9 hours of sleep each night. Avoid staying up late regularly. Poor sleep can affect hormone regulation, increase stress levels, and may contribute to skin issues such as increased oiliness, acne breakouts, and slower skin repair.

# TL;DR 💆🏻‍♀️✨

I started getting acne at 13 with combination, oily T-zone skin. Along with stress, irregular periods, and lifestyle changes, my acne got worse and affected my confidence. I tried a lot through trial and error.

🧴 What I used:

• Facewash: Himalaya Face Wash (daily), Minimalist Salicylic Acid Cleanser (1–2x/week)

• Spot treatment: Sebogel (helped with active acne, oiliness, tiny bumps)

• Serum: Simple Niacinamide Booster Serum (1–2x/week, mostly forehead)

• Moisturizer: Simple Hydrating Gel Cream (worked best), Nivea & Pond’s didn’t suit me (caused bumps/oiliness)

• Sunscreen: The Derma Co (didn’t suit), Asaya Sheer Milk (good but shiny), Minimalist SPF 50 Fluid (works best now)

🧠 Habits that helped:

• Don’t pick/pop pimples

• Clean face max 2x/day

• Don’t overload skin with too many actives

• Moisturizer is necessary even for oily skin

• Sunscreen daily (even indoors)

• Apply products consistently, not in excess

• Apply skincare on slightly damp skin + clean hands

• Wet face before cleanser (don’t use on dry skin)

🥗 Lifestyle changes:

• More water intake throughout the day

• Fruits, nuts, dry fruits in moderation

• Reduced sugar, junk, and oily food (not fully eliminated)

• More home-cooked meals, less maida/fried food

• Gradual diet changes instead of strict restriction

# 💡 Main takeaway:

# Simple routine + consistency + not overloading skin + lifestyle balance worked better than using too many products.