Play 5 drops out when using Line In.
Any suggestions are appreciated. This has been going on for over a year and I’m ready to give up on Sonos. I’ve spent way too many hours with their support and it’s the same script over and over. They have no clue.
I have two play 5s paired as a stereo. The turntable is wired to a Pyle pre amp and then into the headphone jack of one of the play 5.
Often one of the speakers will drop out randomly. It will often be the speaker that is wired to the turntable.
I had this same set up minus the pre amp at my other house and never had a problem.
I’ve added the pre amp to lower the source power in the Sonos app, isolated the turntable with a foam stand, upgraded all wires, I’ve added a third play5. It’s not stereo paired obviously. It doesn’t matter which combination of two speakers I pair, I experience the same drop.
I used to think it would only happen when volume was turned up. That’s no longer the case. I’ve hard reset them. Updated software. It’s on auto update. I can unplug and re plug in devices. Reset the Sonos router piece.
Anybody got any solutions?