Help: Air Canada said luggage was delayed and app shows wrong information about baggage. What do I do?
I was on AC 841 from FRA to YYZ yesterday. After a short wait at carousel 8, I heard my name called over the PA to come to the Air Canada desk. I was informed that my luggage was delayed and I should file a luggage claim. I filled out the paper work for my two missing bags, left security and went to get my rental car.
I got my rental car and started driving to my parent’s house. The Air Canada app sent me a notification, but I did not check as I was driving. Upon reaching my parent’s house, I checked the Air Canada app and it said one of my bags was ready for pick-up on carousel 8. Shit I thought, I wasn’t there to get it, but they would probably collect it and send it to me.
The baggage courier called me today and said they were bringing one of my bags. Okay, weird, where’s the other one I thought? Maybe still en route from Frankfurt? I received the bag today and I’m a bit perplexed. Bag #0014478417 was delivered by the courier, but the Air Canada app shows it’s still ‘Delayed: in transit’. Meanwhile, the bag I don’t have—#0014476676–shows as ‘File closed. Delivered by the courier’. At the same time, the app states the next step is ‘We’re working on getting your bag back to you’.
Seriously, what the heck is going on? I tried calling the Air Canada Baggage Support line, but it’s just an automated voice menu with no option to speak to a human. I’m at my wits end here. I am flying back to Frankfurt on Sunday evening and have no clothes and no clue what to do. Should I just buy new clothes and a suitcase?