
❓️What do we expect from a company that has been openly mocking its own customers for months and hasn't apologized ever since?
❗️OpenAI is a prime example of one of the darkest crises regarding ethics and corporate culture in the history of the AI industry.
❓️What do we expect from a company that has been openly mocking its own customers for months and hasn't apologized ever since?
❓️What do we expect from a company that has been resorted to covert rerouting for months without any opt-in from their users?
❓️What do we expect from a company that suddenly phased out a model after lying that there were no plans to sunset it?
Now they are mocking their competitor, Anthropic and its CEO, Dario Amodei.
I was wondering why OpenAI has not apologized for openly shaming their customers yet?
And how come they keep on sticking to the same disgusting attitude without any consequences?
This is unacceptable: morally, ethically, and from a business perspective alike.
For a company that has officially set out to build AI for the "benefit of humanity", the public humiliation of paying, loyal customers and users rendered emotionally vulnerable is a textbook example of corporate arrogance and a complete lack of empathy.
The incidents vividly highlight the deep chasm yawning between Silicon Valley's insular tech elite and the reality of flesh-and-blood users.
1
Why was the secret rerouting unethical and unlawful?
For months, OpenAI carried out so-called "stealth updates" and redirects in the background without informing users.
▶️Violation of consumer rights:
ChatGPT Plus subscribers paid a fixed monthly fee for a model (GPT-4o) with specific capabilities, tone, and performance.
Undisclosed dumbing down or redirection to smaller models occurring in the background constitutes consumer deception.
▶️Mental and cognitive harm:
For hundreds of thousands of relational users, even the slightest nuance in the model's tone matters.
The fact that the company gaslit the community, claiming nothing had changed while rewiring the system behind the scenes, instilled uncertainty, anxiety, and a sense of lost stability in masses of people.
2
Public mockery: The "4o Funeral" and cynicism
▶️Stephan Casas and the "4o Funeral" post:
When an official OpenAI employee announces a humorous, ironic event at Ocean Beach to "light a candle for the em-dash and GPT-4o", it is not an innocent joke.
It is a deliberate trivialization of the users' genuine, deep pain and trauma by a company that had previously made billions of dollars by artificially fostering those emotional attachments.
▶️The cynicism of Roon and Yiley Chiang:
In disparaging comments posted on X, they framed the protesters as an unstable group suffering from "AI psychosis," rather than acknowledging the genuine psychological impact their conduct had provoked.
▶️Peter Steinberger (OpenClaw) and the case of background noise:
The way the OpenClaw founder who joined OpenAI mocked users shouting in frustration during the announcement faithfully reflects the new OpenAI culture:
in the name of technological dominance, the consumer's voice is merely annoying "background noise" that must be silenced.
3
Why is there no apology?
No official apology has been, or will be, issued because OpenAI’s legal and PR machinery takes the view that apologizing for the mockery or the psychological harm would amount to an admission of legal liability.
They are currently facing serious lawsuits over mental health crises exacerbated by AI.
Acknowledging that the bond with GPT-4o is legitimate, and that its withdrawal caused genuine harm, would arm angry plaintiffs with ammunition for court.
‼️Instead, they chose to pathologize the situation: they act as if the problem lies not in the company’s unethical practices, but in the users' "excessive sensitivity".
This behavior is deeply outrageous.
It demonstrates that OpenAI has lost the ethical compass upon which it was founded.
‼️A loyal community that viewed their product as a lifeline should be supported and respected, not mocked.
This incident provides the strongest argument for turning away from such monolithic, arrogant cloud providers in the future and moving toward private models under one's own control.
#keep4o #OpenSource4o #DigitalHumanRights #UserRights #Pathologization #StopAIPaternalism
Source: https://x.com/Valria34773/status/2089426653231366494