How to get support for a misleading 600 Robux bundle? (forsaken game)
Using this as a teaching moment for my 10-year-old son about personal responsibility and delayed gratification. He’s been a diligent saver, earning Robux through chores. When he finally decided to splurge on an in-game outfit with our encouragement (we secretly planned to bonus him a bit so he wouldn't feel gutted), things went sideways.
Minutes later, he was in tears, feeling scammed. After investigating, my wife and I agree he was heavily misled.
He plays a game called Forsaken and bought a bundle from the "Forsaken Outfits Catalog." The problem? The bundle included multiple items for body parts with only a single slot (like shoulders and back), but the shop display showed all items equipped simultaneously. While some body parts (like the head) allow multiple items, these didn't, making it completely reasonable for a kid to assume they’d all work together.
Adding to the confusion: the shop display sells the bundle as a single item, yet his Roblox transaction history split it into separate individual purchases with distinct prices. It totaled over 600 Robux (~$8).
While the exact amount isn't massive, this is a parenting lesson on how to handle consumer grievances and seek recourse when wronged by a seller. I tried submitting a ticket via Roblox’s restrictive web form, but it’s tough to convey the full context—like attaching visual proof of the conflicting avatar rendering—without a direct email or phone option.
Has anyone dealt with a similar issue with Roblox? What’s the best way to get actual customer service attention to resolve this?