u/TooTiredForThis2

Hello everyone, I work at the grand canyon for xanterra and I have a question. I have accrued 10 points from my job. 4 of those points I have used sick time and a properly used the ways they told me to call out in order to successfully not get points. I have logs that show both what the new manager put in the excel sheet and old manger. That log also shows the inconsistencies applied for the points. I also have logs that show I have successfully submitted the sick time and that they were accepted. HR has shown me that they did not give me a warning at 6 points. Im currently getting the copy of the 3rd warning for the 10(9 point threshold).

Location: Grand Canyon

Hey i just got hired for a laundry worker at the grand canyon hotel, im very excited but Xanterra has horrible reviews on here, im about to book my flight but having second thoughts due to the reviews and SA reports and experiences lots of people are having, i start teaching and living in cambodia in november and i thought this would be a great opportunity for me to explore arizona and the canyon and make some money to save for cambodia. any thoughts?? Maybe i should au pair in spain instead until november??

"He 'ranted about his mental health issues, his racist ideations, and his plans to carry out a mass shooting at the employee dining room in Canyon Lodge and the fireworks display at West Yellowstone, Montana,' the petition continues...'He indicated he thought all blacks were evil and reported hating Jews,' Gross wrote."

The shooter worked for Xanterra and had several complaints against him before the shooting. This is the latest article on the topic from this March

It’s a shitshow this year. Like the worse season I’ve ever had in 3 years. I’m currently looking for something else. It just not worth it this year.

They most likely worked for Xanterra given the location. One of the few people who got justice, and even then, it took four years.

i really just need to get this off my chest and maybe get some advice or hear from people with similar experiences.

ive been working in yellowstone for a month now doing housekeeping. i absolutely love it here, i came with my best friends and my boyfriend and have made so many new friends as well. i love my coworkers, i love exploring and seeing the wildlife, i love the group activities. but im not sure i can handle this job anymore.

when i had my interview i was supposed to have a different job but it filled up right before, and i had to accept a housekeeping job if i wanted to come out here. i was worried about how physically demanding the job would be, but decided it was worth it and couldnt possibly be that bad.

i have an (unmanaged) autoimmune disease and this has genuinely been the worst work experience of my life. we are extremely understaffed and have been since day 1, they keep saying its going to get better but it seems thats not going to happen for a long time at this rate. we have been working 11-14 hour days every single day, given 20+ rooms while still expected to be done by 4pm (although we usually get out around 8-9pm). i can no longer function outside of work and its getting hard to function at work as well. my biggest problem with my disability is that my legs basically stop working after overworking them. having to walk 25k+ steps every day, lugging heavy carts uphill at the cabins, etc. has caused this to almost happen every day and im scared about what will happen if they do stop working while at work. i know if i have to go to the clinic during work hours i will get fired, and usually i have to go to the ER in that case but the cloest one is 2 hours away.

hr has basically told me they wont allow me to transfer due to us being understaffed. they gave me an accomodation form but said asking to not work overtime or have less rooms/time constraint leniency is not a reasonable accomodation and most likely wont be approved

at this point i feel stuck. ive never been this physically miserable in my life, i get fevers and flu like symptoms every day from my being so overworked, the pay doesnt seem worth it for all this work, and its absolutely tanking my mental health. i know i wont be able to do this much longer. ive already used my last call out today as im sick.

i want to quit but i completely uprooted my life to come here, i have no savings and bad credit. i have no family i can stay with in between finding housing and a job, so i would have to be homeless with my cat for god knows how long. i also dont want quitting to keep me from being able to come back in the future. i want to stay and just work a job that i can physically handle better, or come back next year after getting help for my disability, but i dont think that would be an option.

does anyone have a similar experience or have any suggestions on what i could do temporarily if i quit now? or maybe suggestions on how to actually get hr to let me transfer?

I used to manage a campground, and he works in security.

We mostly have worked out of Canyon Village, for a few different companies and jobs, like the bear spray shack, the employee dining area, and maintenance crew.

I like statistics so animals questions also welcome, we've seen some crazy people do some stupid stuff, most of which probably isn't even appropriate for this sub but we'll see.

The park gets about 2 million visitors a year, we probably talked to about 400 people a day, many of which have fascinating stories.

We were there in 2024 when there was a shooting in Canyon, and when the corrals got shut down for a naked horseback ride. Honestly this would be a very very long post if I just start listing things but those were the most 'famous' so to say things that happened. I could go on forever about the corruption of Xanterra (the company that runs the villages) as well...

I've never done one of these before so preemptive sorry to my overexplainations haha

From the 2026 Xanterra Employee Handbook, "Attendance and Punctuality Guidelines" section, here are the only reasons you can call out without getting written up and/or fired.

Notice how they can fire you for being sick or injured, even with a doctor's note, which was something I saw happen multiple times when I was there.

https://preview.redd.it/2au49saihx3h1.jpg?width=702&format=pjpg&auto=webp&s=51ae6263285d23a9400910293e344d7c20256b49

This is the best article I've seen on Xanterra so far. These are some of the highlights:

"When an employee of the largest private business operating in Yellowstone National Park was charged with a felony crime in Teton County last week, it marked the fourth time in one month that a worker from Xanterra Parks and Resorts has had a run-in with law enforcement."

"The employees spoke on condition of anonymity, citing fear of retribution from their employer. A 2022 copy of Xanterra’s employee handbook provided to the News&Guide prohibits employees from speaking to the media."

"That summer, drink spiking at an employee pub was a concern, and she and other employees consistently told Xanterra security that they believed drinks were being drugged, she said.

“I called security on one individual three times and asked why he was still allowed here,” the woman said. “Every time this individual came in, people were getting things stolen, people were getting roofied, he would pick up drinks off the table. We wouldn’t serve him. I reported him three times, and they didn’t do anything about it.”

“Three sexual assaults came up in 2019 alone,” the man said. “Immediately I walked the women down to HR. They were employees.”

"Asked about the background check process, he said the company performs them, but the results “don’t come in until you’ve been there two to three weeks.” he said. That happened a total of five or six times over his three summers, including three in his first year, he said."

"The 21-year-old Xanterra employee said she heard that Fussner, the alleged Fourth of July shooter, had as many as 10 prior reports made about him to human resources."

"Employees have filed other allegations, ranging from unlawful firing to discrimination, against Xanterra over the years. Most have been sent to arbitration because employees sign mandatory arbitration clauses as part of their hiring documents."

I was working at Mammoth Hot Springs in Yellowstone National Park in the summer of 2024. While I was there, it became known that one of the workers from a different department had been previously arrested and charged with criminal confinement (a felony) after initially being charged with rape.

https://fox59.com/news/iu-student-accused-of-rape-avoids-jail-time-will-serve-over-1-year-of-probation/

A few other women and I started to warn the other women about him since he was already known for trying to get with them. The next day, right when I walked into work, I was told to go to the HR office. HR told me that I wasn’t in trouble but to stop telling everyone about this guy because it was "impeding their investigation” into the situation. I said there was no investigation to be had since there was already an article on it. I also asked why he was wasn’t flagged during the background check and they said that was part of the investigation. 

I don’t know why I was singled out, but my best guess is that I do know that one of the managers heard me telling everyone about him at one of the tables in the EDR.

A day or two later, I heard that he was fired. But the day after he was fired, I ran into some of the girls who were saying they were upset because he was still there. I immediately went to HR again and asked why he wasn’t gone. They said they had not known that he was still there and said they would do something about it.

This is significant because Xanterra is very strict about fired employees leaving the property within 24 hours of getting fired and if not gone, they are threatened with trespassing charges. Apparently, this was not taken seriously for this guy.

It makes me wonder how many other felons Xanterra hired who somehow got through the background checks. I have also heard that they use a third-party system for background checks that is known to have a lot of failures. But regardless, telling me to stop warning other women about the convicted felon they are working with is absolutely not something I should have been told to shut up about. 

A community for current/former Xanterra Travel Collection workers to tell stories of the abuse and mistreatment they experienced while working for the largest concessionaire of America’s national parks.

The goal is to push Xanterra to create better working standards for its employees and to warn prospective employees of what they might face.

This is not the place to rant if you were fired for genuine reasons.

Stories can include topics ranging from sexual assaults, workplace discrimination, workers’ rights violations, retaliation, unjust firings and any unethical actions in general.

Please make your stories as specific as possible with the dates, locations, etc… Please also include a paper trail to your post if you feel comfortable, or mention if you have one. The more physical proof of our stories, the more likely Xanterra can be held accountable.

We know there are other companies with similar reputations operating in the national parks, but we are focusing on the biggest company for now.