SAVANA SCAM!!!
Savannah refused my return pickup TWICE, and I'm still waiting for my refund
I’m posting this because I genuinely don’t know what else to do at this point.
I ordered a bag from Savannah and after receiving it, there was an issue with the product size. After discussing the matter with them, I agreed to a 50% refund and a return pickup was supposed to be arranged.
The problem started when the pickup agent came to collect the package.
The bag was unused and had its Savana tag barcode/details and packaging/plastic seal intact. However, the pickup agent declined the pickup, claiming that another tag was missing. They left without collecting the package. But I would like to clarify that I did not receive any separate brand tag with the product in the first place. The only tag I received was the price tag. Therefore, it is not fair to reject my return on the basis of a tag that was never provided to me at the time of delivery.
I raised the issue with Savana,and they told me that a concern ticket had been raised and that they would contact me.
Now, the pickup agent has come AGAIN and has refused to pick up the package for the SECOND TIME.
When I showed him the messages and emails from Savana regarding the return, instead of trying to understand the situation or help resolve it, he argued with me and was extremely rude and dismissive. He was clearly not interested in understanding what Savannah had communicated to me or why the pickup was supposed to happen.
At this point, it has been 2 DAYS, and I am still stuck with the package.
❌ Return pickup declined TWICE
❌ No refund
❌ No completed return
❌ No proper resolution
❌ Customer support keeps telling me to wait
I keep receiving emails saying things like “please wait”, “we will contact you”, and that my concern ticket has been raised.
But what exactly am I supposed to do with a ticket if nobody is actually resolving the issue?
The pickup agent has now refused the return twice, and customer support is just asking me to wait while nothing changes.
Savana I don't want another generic “please wait” response. I want the return pickup completed and my agreed refund processed.
I’m sharing this so other customers can be aware of what happened to me and also to see if anyone else has experienced the same issue with Savannah.
If you’ve faced something similar, please let me know how you got them to actually resolve it.
Literally fuck savana this is so scam shit.