u/Weeeeeebi

So basically, I failed to assess the water level on the road, and I noticed my engine was taking a lot of load. As soon as I saw the smoke ahead, I found a higher ground and parked my car there.

I’m pretty sure I didn’t hear any boom or unusual sound.

I’ve just reached home after leaving my car there. Would it be fine to drive it back after a while, when water levels are down or is there anything specific I should check or take care of before driving it?

TL;DR: I ordered Amul High Protein Plain Lassi directly from Amul's official website. One pack appeared to be spoiled with a foul smell, sour taste, and visible bubble formation despite being well within its expiry date. I immediately reported it to Amul, but they never collected or tested the actual product. Instead, they tested an internal retained sample from the same batch, declared everything normal, and marked the complaint as resolved. I escalated the matter to the National Consumer Helpline, but Amul gave them the same response, and the complaint was closed. I'm trying to understand whether this is standard practice and what my next steps should be.

I wanted to share my experience to understand whether anyone else has faced something similar and whether this is the normal way food safety complaints are handled in India.

About a month ago, I ordered Amul High Protein Plain Lassi directly from the official Amul website.

• Batch Number: BAF1671
• Packed: 16 June 2026
• Expiry: 13 December 2026

When I opened one of the lassi packs, I immediately noticed a strong foul smell. I initially thought it might be my perception, so I took a very small sip. The taste was equally unpleasant and sour. I also noticed visible bubbles forming on the surface.

This wasn't a case of "I didn't like the taste." The product smelled abnormal, tasted abnormal, and looked abnormal.

I immediately stopped consuming it because I was concerned it had spoiled.

I took photographs and videos of the product and raised a complaint with Amul. I expected they would collect the affected pack and send it for laboratory analysis.

Instead, nothing happened.

No one contacted me to collect the product.

No one requested the physical pack.

No one attempted to inspect the unit that was delivered to me.

After waiting for weeks, I finally received a reply from Amul saying they had tested their retained control samples from the same production batch. According to them, those samples met quality standards, no similar complaints had been received, and therefore the complaint was considered resolved.

They even suggested that differences in taste and texture could simply be due to individual preference and recommended trying some of their other protein beverages.

That response honestly surprised me.

The issue was never about whether I preferred the taste of the product.

The issue was that the specific pack delivered to me exhibited characteristics that appeared consistent with spoilage.

Testing a retained sample from the factory does not tell you whether the individual unit supplied to a customer developed a sealing defect, microbial contamination, transportation issue, storage problem, or any other isolated failure.

I replied explaining exactly this.

I pointed out that the actual product had never been examined and that closing a food safety complaint without testing the reported unit did not seem like a proper investigation.

Despite this, the complaint remained marked as resolved.

I then escalated the matter through the National Consumer Helpline.

I submitted the complete timeline, photographs, videos, invoice, order details, and Amul's response.

The Consumer Helpline forwarded the complaint to Amul.

Unfortunately, Amul responded with the same standard explanation stating that the issue had already been investigated internally using retained samples and that the complaint stood resolved.

Based on Amul's reply, the Consumer Helpline closed the grievance.

At this point, I'm less concerned about the refund than I am about the process.

If a consumer reports a dairy product with a foul smell, abnormal taste, and visible gas formation, shouldn't the manufacturer at least examine the actual product before deciding nothing is wrong?

What concerns me is the precedent this sets.

If every complaint is closed based solely on retained samples without examining the affected unit, how would any isolated packaging failure, storage issue, or contamination ever be identified?

I'm not claiming there was a batch-wide manufacturing defect.

I'm saying the unit supplied to me appeared abnormal, and nobody ever tested that unit before deciding the case was closed.

Has anyone here dealt with a similar situation involving Amul or any other food company?

Has anyone taken such a matter to FSSAI or the Consumer Commission?

I'm genuinely interested in understanding whether this is considered an acceptable investigation process or whether I should continue escalating the matter. Is it acceptable for a food company to reject a spoilage complaint without inspecting the product?

I just need one recommendation that I should keep in my mind for life

Will get career success in India or foreign?