Double Tax Issue After Big Cartel Sync Failed
Looking for advice as I await possibly a few days on an answer from Printify Tax Support Team.
We use Big Cartel as our store front and experienced a surge of sales yesterday which was awesome but we realized Big Cartel and Printify were not syncing. After hours sorting that out with support, they told me that I would have to manually enter the sales which is fine, it was around 20 so nothing crazy (but a lot for our small business). When I went to create the sales manually, I am not being charged tax on the printify side, even though Big Cartel remitted the taxes from the order.
We already have the Resale and sales tax exemption certificate uploaded and taxes are not taken out of orders that are initiated through big cartel. Has anyone else experienced something like this and if so, was it resolved?
I do not want to delay orders by possibly a week, and we are donating all the profits from these items so I also want to make sure as much money as possible goes to the cause and it not lost to DOUBLE taxation.