I love Bitwig, but I'm done with it
I am visually impaired and have been using Bitwig since version 1, consistently notifying the support team about the DAW's shortcomings and incompatibilities with accessibility tools.
My emails were always ignored; I never received a reply or even a simple "we received your email" type of reply.
Recently, I gave up on maintaining any relationship with the company and made my Bitwig Studio license available for anyone who wanted to use it. A few people showed interest, so I contacted support to request a license transfer—a message that was also ignored.
So... honestly, I don't know what to do. The time and energy I have left to deal with this are going into this post, in the hope that someone there becomes aware of the situation and improves their customer service for the future. I have no expectation or desire to get a personal resolution—partly because the software's accessibility incompatibilities likely won't be fixed—but I do hope they strive to improve in this area so that future customers don't have the same experience I did.
To everyone in this sub who has always been so great to me: my sincere thanks.