
Chipotle chat support literally found my receipt, told me "we can't compensate everyone," and then shut the door in my face. Unbelievable.
I am absolutely blown away by how terrible Chipotle’s customer service has become.
I just came home from the restaurant at 6860 Pearl Rd. First off, the guy behind the line couldn't answer basic questions (literally told me "I don't know" when I asked if the corn was hot). Then, he overcharged me by 60 cents on a standard chicken burrito that is clearly marked as $9.20 on the board.
To top it off, I get the burrito home, and it’s a total disaster—completely fell apart into a sloppy mess the second I picked it up. Inedible. I had to throw it in the trash.
I opened up the Pepper chatbot to try and get it fixed. I get connected to a live agent named Noemi. I upload my receipt three separate times because the agent claims they can't see it. Fine. I then manually type out every single piece of information from the receipt (address, exact time, total, items).
The second I type it out, the agent replies: "Thanks for the information. I've already located your receipt on our system... Unfortunately, we cannot compensate every time an order isn't perfectly satisfying... We consider this matter closed and will be ending this interaction."
And then she literally left the chat and kicked me back to the automated robot.
So Chipotle overcharges me, serves me a burrito that falls apart in my hands, makes me jump through hoops to look up my receipt, and then basically says "sucks to be you" and shuts the door in my face.
Has anyone else dealt with this garbage service lately? How do you actually get a hold of someone corporate who gives a damn?