No response from Vinted in over a month on a suspended return
I sold a dress a few weeks ago. It is a delicate vintage dress and I was very upfront about any damage on it, which included some run dye. The buyer opened a return claiming the zip was broken. I stupidly hadn't filmed a video of the dress before sending it, so accepted the return to avoid any fuss. However when it was returned, it was clear that the dress had been improperly washed. Stains were gone whereas the dye had run more, and crucially the zip was massively warped and clearly broke in the wash. When compared to the listing photos, it is obvious that the zip closed neatly with no warping. I asked the buyer if they'd washed it and got no response, then they said that they just "hung it in the sun to air out" lol. I have messaged vinted about it seperately and was just told that I already had an open ticket about this issue and to wait. What can I do?