The letting agent doesn't confirm receipt of my returned keys
I returned X sets of keys to the agent inside a named envelop as she advised.
The check-out inventory clerk somehow wrote that one set of keys is missing. It shouldn't be the case. I believe she mistakenly referred to an irrelevant set of garage keys that we got at the beginning (there is no garage), which the agent told me to just leave it on the table. So when she sees the correct sets of keys in the envelop, she wrote the missing set as to the garage set.
Now, the cheap fucked up landlord we had is making a complete fuss of it. He is not only saying we should pay for the missing set, but he needs to change the lock to the entire property and I have to pay. This is all nonsense, but it is so easy if the agent just simply confirms I returned X sets of keys.
When I request her to confirm, she refuses.
The agent didn't manage property and was on a let-only contract with the landlord, so the landlord arranged the check-out clerk.
Can the let-only agent not confirm the number of keys I returned? Thing is I didn't document it myself as it is a well-known agent.