Non-Emergency Line is AI?
Tried to call the non-emergency line to report potential fire near me (smelled it last night and again this morning) and couldn’t get past what seemed to be an AI. That’s extremely frustrating. AI should not be used to report issues like that. You can’t trust it to do its job correctly or to transcribe appropriately.
At the very least, there should be the option to transfer to a real person. Shame on them.