Why won’t Shopify deal with the scams?
I’m still trying to figure out how the retailers do it, but I’ve run into this scam a few times. Every time the CC company has to get involved.
Store shows up. Has good (but believable) prices, or they have a truly unique and interesting product.
They advertise a lot and sell through orders.
Those orders get tracking. Sometimes immediately and sometimes it takes a few weeks.
The orders show tracking to your city.
Order shows as delivered by USPS later but of course you never get the item.
The reason is that they somehow gain access to a legitimate shipping number and none of the tracking has any more fidelity than your city.
After they’ve done enough orders they close the shop and when you complain to Shopify they just say they’ll forward your complaint to the merchant.
They won’t deal with it at all or help facilitate a refund through their POS system.
Fortunately the credit card companies know this well and are good about chargebacks, but both Amex and Chase just advise to stay away from Shopify entirely because of the scams.
Honestly it makes me not want to open my own store there and it definitely makes me not want to do any business on Shopify.