booked 2 cars, trying to figure out if they’ll actually give me both
hi booking.com people! i’m reaching out because i am very nervous about my upcoming trip to spain for the total solar eclipse.
i booked 2 cars with budget via booking.com, both under my name for the same pickup date and time. no issues when booking at all and both have been confirmed for the better part of a year. recently I reached out to booking.com customer service to confirm that we had additional drivers booked for both cars, and they informed me that i would NOT be able to pick up both cars, and upon arriving at the rental agency one of them would be cancelled and i would be left with only 1 car (too small for 6 people and their bags). they weren’t able to change the main driver on either booking because it requires them to re-book using current rates, and there is no automatic transmission availability in the area due to the high tourist demand for the eclipse. so they can’t change it.
i called budget customer service and was told that i absolutely CAN pick up both cars, doesn’t matter that they’re both in my name as long as i have the additional drivers with me at time of pickup (as obviously i cannot drive two cars at once.)
i tried emailing the Budget rental location directly but haven’t heard back. I’m not able to reach them via phone as I’m currently in the US and they’re in Spain.
has anyone had experience with a similar situation to this? am i screwed for my second car or will it be fine?
thank you for any insight you can offer 🙏💛