
Advice on item issue
Heyyyy guys so I’m fairly new to reselling and I’ve never had an issue like this. For context I sold her a pair of vintage kitten heels. They were delivered almost 20 days ago, I’m not sure where to go from here. She hasn’t opened a dispute or anything (yet) so I’m not sure what to do. I don’t want to fully refund her, should I offer a partial? Or just my apologies? What would you guys do😕