Hi everyone! Starting tomorrow, the pharmacy ( NewLife ) has agreed to fulfill all orders with Hyalo only.
Just a reminder regarding BUDs: BUDs are always “up to” the pharmacy’s stated maximum. We cannot promise or guarantee a specific BUD. The medication dispensed will have a BUD that is appropriate for the duration of your prescription.
Please keep this in mind when placing your order!
Hi everyone,
So, the update everyone’s been waiting for: Apothecary is on its way out and Hyalo is coming in.
There is still a couple weeks’ worth of Apothecary inventory remaining (this may change depending on order volume), so this is not an immediate switch. As that inventory is used up, orders will begin transitioning over to Hyalo. During this period, orders may be fulfilled by either Apothecary or Hyalo depending on available inventory. We don’t know exactly when the full switch will happen, and unfortunately we have no control over which one is used.
Before anyone panics: THIS DOES NOT AFFECT ANY PENDING ORDERS MADE TODAY OR EARLIER. This change applies to orders starting August 13, 2026. All currently pending orders will continue processing as requested.
Starting August 13, please do not message us requesting Apothecary over Hyalo or Hyalo over Apothecary. We cannot accommodate pharmacy preference between the two because fulfillment will depend on available inventory.
The same applies to BUDs. We cannot promise a specific BUD beyond ensuring that what is dispensed appropriately covers your prescribed treatment duration.
We know a lot of you have been waiting for clarity on what happens after Apothecary, so we wanted to give everyone as much notice as possible before the transition begins.
Heads up everyone,
We've temporarily removed the White Label / Nova compounded tirzepatide with B6 option from Rift while we work through an internal update.
This is only temporary. In the meantime, our other pharmacy options remain available for new orders.
We'll post another update as soon as White Label / Nova B6 is available again. Thank you for your patience and understanding!
Hi everyone! Just wanted to make a quick post because I get a lot of DMs, tags, and questions about this.
Rift is its own independent company. We're not affiliated with, owned by, or a subsidiary of any other telehealth company. We're also not backed by venture capital or private equity, and we do not, and never have, claimed to be affiliated with any other company.
If you've received texts or emails that made it seem otherwise, it's probably because we use the same backend platform as many other telehealth companies, and those transactional notifications are sent through that same platform. Sharing the same platform doesn't mean the companies are affiliated.
At the end of the day, we're just a small independent team trying to build something we're proud of. We genuinely appreciate everyone who's trusted us and supported us along the way.
Hi everyone!
A lot of you have asked where you can leave us a review, and we truly appreciate that more than you know.
As Rift continues to grow, one of the biggest things that helps future patients is hearing directly from people who've actually used us.
If you've had an experience with Rift, we'd really appreciate it if you could leave us an honest review on Trustpilot. Whether your experience was amazing or you have feedback on how we can improve, we genuinely read every review and use your feedback to make Rift better.
Your review helps future patients feel more confident, helps us continue improving, and supports the growth of this community.
Leave a review here:
https://www.trustpilot.com/review/joinrift.com
Thank you all for the incredible support over the past few months.
We're growing and looking for another customer support team member to join our small, fully remote team!
If you've been part of the Rift community, you already know the level of customer service we strive to provide. Fast responses, transparency, empathy, and genuinely caring about helping people are what we're known for. We're looking for someone who shares those same values and wants to help us continue delivering that experience.
This is a remote, part-time contract position. We're looking for someone who can commit approximately 20-30 hours per week, with flexibility for additional hours as we continue to grow.
• Support daily operations of our telehealth platform by assisting patients with billing, orders, shipping, refills, pharmacy options, and general account questions
• Respond to customer questions across our social media communities while maintaining the same friendly, transparent customer service Rift is known for
• Provide support in Bask (our CRM) for order status, card updates, patient portal navigation, receipts, and treatment management
• Monitor orders in Bask and identify issues that require follow-up
• Submit administrative requests such as plan changes and pharmacy switches
• Route medical and clinical questions to the independent provider group through the patient portal
• Escalate payment issues, provider errors, shipping delays, refund disputes, chargeback threats, and safety concerns when appropriate
• Handle multiple customer conversations simultaneously while maintaining accuracy, professionalism, and empathy
• Handle all customer information in accordance with HIPAA requirements
• Excellent written communication skills
• Friendly, professional, and empathetic
• Comfortable working behind a keyboard throughout the day
• Strong attention to detail and organization
• Able to learn new software quickly
• Comfortable communicating professionally across live chat, email, and social media
• Comfortable working independently in a remote environment while collaborating with our team
• Good judgment and problem-solving skills
• Comfortable in a fast-growing startup where processes continue to evolve
• Previous customer support experience
• Healthcare, telehealth, pharmacy, or other regulated industry experience
• Experience with Bask or a similar telehealth CRM platform is strongly preferred
• Experience with CRM and live chat platforms
• HIPAA experience is a plus
• $20-$30/hour based on experience
• Paid training
• Remote (U.S. applicants only)
• 1099 independent contractor
Email your resume and a short introduction to social@joinrift.com. Tell us a little about yourself, your experience, and why you'd be a great fit for the Rift team.
We can't wait to hear from you!
Jk you have until July 15th but don’t wait! This will be my last reminder.
Wow, time really does fly lol ! Five months ago, We launched Rift with one main goal: to build something without gimmicks, with transparent, honest pricing and programs for everyone.
Creating a Rift in the status quo of telehealth.
Today, our little subreddit just crossed 2,500 members, and I honestly couldn't be more grateful.
Whether you've been here since day one, shared your progress, asked questions, helped another member, or simply lurked in the background, thank you. This community has become one of the best parts of what we're building.
We still have a lot we want to improve, but seeing this community continue to grow every day motivates us to keep making Rift better. We'll keep listening, keep improving, and keep adding new programs as we grow.
Here's to the next milestone. ❤️
Thank you for being part of r/joinrift.
Disclaimer: Compounded medications are not FDA-approved. The FDA does not verify the safety, effectiveness, or quality of compounded drugs before they are marketed. Rift is not a pharmacy. Prescription required. Treatment decisions are made by licensed healthcare providers based on each patient's individual medical needs.
Hi everyone,
Unfortunately, Boudreaux is temporarily unavailable in West Virginia & Massachusetts. This is due to pending Licensure update.
If you recently completed an intake and your order was expected to be fulfilled by Boudreaux and you live in West Virginia or Massachusetts, please send us a message through the portal so we can work through your options together.
We're sorry for the inconvenience. This was sprung on us today too. We're already working on solutions for affected patients and will do our best to get everyone taken care of as quickly as possible.
Thank you all for your patience and understanding. We'll share updates as soon as we have them.
Hi everyone!
We're running a limited-time Summer of Rift promotion on our WhiteLabel / Nova Vitamin B6 quarterly program.
We originally planned to put more resources toward a summer marketing campaign, but instead decided to pass those savings directly on to our fellow Rifters. We think that's a better use of the money than spending it on flashy ads or gimmicks.
No code needed. You should see the promotional price automatically at checkout. Please note that this promotion only applies to the WhiteLabel / Nova Vitamin B6 quarterly program.
Through July 31, 2026:
• $419 for a 12-week (quarterly) program
• WhiteLabel / Nova Vitamin B6 formulation only
• Available in 49 states (unavailable in California)
• Formulated at a concentration of 10 mg/mL. Because of this concentration, prescribed doses above 10 mg require two injections to administer the full weekly dose. BUD: up to 120 days
• This option does not auto-renew.
Ready to get started? You can begin your intake here:
https://start.joinrift.com/start-online-visit/xmh68
Please review your intake selections carefully before submitting to ensure you select the correct medication, program, pharmacy, and treatment preferences. Orders are FINAL and CAN NOT be canceled once submitted.
Disclaimer:
Promotional pricing is valid through July 31, 2026, and returns to $499 after the promotion ends. This offer applies only to eligible WhiteLabel / Nova Vitamin B6 quarterly program orders and cannot be combined with any discount code or other promotional offer. This option does not auto-renew. Orders are FINAL once submitted and CAN NOT be canceled or refunded.
Independent licensed provider review and approval are required before any prescription is issued. A prescription is required if approved. Please review your intake selections carefully before submitting, as orders are FINAL and CAN NOT be canceled, modified, or refunded once submitted.
Compounded medications are not FDA-approved. The FDA does not evaluate compounded medications for safety, effectiveness, or quality. Information in this post is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Treatment decisions are made by independent licensed healthcare providers.
Lipo-Mino-Mix-C Pilot Program: Now Live
Hi everyone, the Lipo-Mino-Mix-C pilot program is live as of today.
Sizes: 10 mL and 30 mL
Pricing:
| Size | Monthly | Quarterly-12 weeks (3 vials) |
|---|---|---|
| 10 mL | $199 | $279 |
| 30 mL | $249 | $429 |
Details:
If you'd like to participate in this pilot program, please message us in the portal and we'll help you get started.
Disclaimer: Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy.
Hey Everyone ! We've noticed some confusion about this and have gotten a lot of messages in the portal regarding this, so we wanted to clear it up.
Currently, this is something patients may see with our Apothecary and Nova fulfillment options, as those are our non-renewing plans.
If you purchased a 1-month plan, this post does NOT apply to you. This information is only for patients who purchased the Quarterly (12-Week) non-renewing plan.
If you purchased the Quarterly (12-Week) Non-Renewing Plan and your patient portal shows "1 month supply," don't worry.
This is simply a visual quirk of the patient portal for non-renewing plans. You're still receiving your full Quarterly (12-week) supply.
You can verify you're receiving 3 vials in several places throughout the patient portal:
• Home → Under My Treatments, you'll see your treatment listed with 3 vials.
• Payments → This is where most of the confusion comes from. The payment summary may show "1 month supply." Open that payment and you'll see Quantity (QTY): 3 vials in the payment details.
• Shipments → Open your shipment and select View Item Details. Under Quantity (QTY) you'll see 3 vials.
• Treatments → Under Active Treatments (or Pending if you haven't been approved yet), you'll also see 3 vials listed.
Hope you're all having a fun and safe July 4th holiday weekend! 🇺🇸
Hi everyone !
Just a friendly reminder that Rift and our partner pharmacies will be closed beginning July 3rd and throughout the July 4th holiday weekend. The hardworking pharmacy teams, independent provider groups, platform teams, and the Rift squad will all be taking some well-deserved time off with their families.
Because of the holiday, support will be extremely limited, and provider reviews, pharmacy processing, and shipments may take a little longer than usual. We'll resume normal operations as soon as everyone returns on Monday.
If you're planning to place an order over the holiday, please keep in mind:
• Orders are final once submitted and cannot be canceled after checkout.
• Pharmacy processing times are 1-10 business days after your order is sent to the pharmacy. Business days do not include weekends or holidays. This processing timeline is disclosed throughout the intake process and is also included in your order confirmation email and text messages.
• Please review the temperature consent during the intake process before placing your order. It explains how medications are packaged, shipped, and handled during transit.
We truly appreciate your patience and understanding while everyone enjoys some well-earned time with their families. Thank you for being part of the Rift community, and we wish everyone a safe, happy, and relaxing July 4th weekend! 🇺🇸
Hey everyone!
Just a quick heads up as we head into the Fourth of July weekend.
Please remember that the pharmacies do not operate on holidays or weekends. Because of this, provider review, pharmacy processing, and carrier operations may be impacted around the holiday.
Also, please remember that the 1-10 business day pharmacy processing timeline is still in effect. Every pharmacy may experience different processing times from week to week depending on order volume and operational factors. Weekends and holidays do not count as business days toward that timeline.
We also STRONGLY recommend creating UPS and FedEx accounts and downloading their apps so you'll receive notifications as soon as your pharmacy creates a shipping label. The apps also allow you to manage your delivery, including having your package held at a local carrier location for pickup if needed.
We appreciate everyone's patience during the holiday and hope you all have a safe and happy Fourth of July! 🇺🇸
Hi Everyone,
Just wanted to provide some answers to common questions we've been receiving through email and the patient portal, as I can see where some confusion is coming from.
When will my order ship?
Answer: 3–10 business days. It can be sooner, but in the meantime please create accounts with FedEx and UPS and download their apps so you're notified the moment a shipping label is created.
I ordered a 3-month plan and paid $499 for Apothecary or Nova, but the portal is showing it as a 1-month plan. Is that correct?
Answer: We've been getting this question a lot. It's due to the one time purchase plans that dont auto-renew. If you paid $499 for Nova or Apothecary, you purchased a quarterly (12-week) plan.
The portal display can be confusing because these are one-time purchases and the system may incorrectly display them as a 1-month plan. This is simply a visual issue and does not affect your order.
You can also verify this by going to Shipments and selecting Details, which will show the shipment information and quantity being shipped.
I ordered a quarterly plan and only received one vial. Is that right? Do you ship month-to-month?
Answer: No. Quarterly plans should ship with all prescribed vials upfront. If you only received one vial, please contact us through the patient portal so we can look into it.
Why does my next billing date look earlier than exactly 3 months (12 weeks)?
Answer: Our quarterly plans are 12-week treatment plans. Renewal dates are scheduled slightly before treatment runs out to allow time for provider review, pharmacy processing, and shipping. This helps ensure you're not left without treatment while waiting for your next shipment.
You can also pause, delay, cancel, or turn off auto-renew at any time through the patient portal before your renewal date.
Are Afterpay, Klarna, or Affirm working for non-renewing plans?
Answer: No, We're still experiencing issues with one-time purchases that do not auto-renew. Auto-renewing plans are not affected and should display all available payment options. There are workarounds for this below
Pro tip: Some patients have reported success by checking out with Apple Pay and then selecting Klarna, Afterpay, or Affirm through Apple Pay to complete the transaction. You'll need to use Safari for Apple Pay to appear at checkout. Another option is creating a virtual card from these apps and entering that at checkout.
Hi everyone! Last call for the compounded Lipo+ Pilot Program. If you’d like to participate, please review the details in the post above.
Disclaimer: Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate based on your medical history and clinical judgment. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy and does not manufacture, compound, dispense, or ship medications. All prescriptions are fulfilled by licensed partner pharmacies when approved by a provider.
Edit: Hold on everyone looks like the intake for it isn’t published lol please hold. Also not great that this is happening on a weekend so it’ll take time lol
Hi everyone!
We're launching a limited Lipo+ Pilot Program to make sure everything runs smoothly and to see how much interest there is in this treatment option.
We've received a lot of requests for a Lipo treatment without B12, so this pilot will help us gauge demand. If there is sufficient interest, we'll consider making it a permanent treatment option in the future.
Interested in joining the pilot? Comment below that you'd like to try the Lipo+ Pilot Program.
• One month program 30 mL vial of Lipo+
• Compounded by Olympia Pharmacy
• Shipped and fulfilled by Pharmacy Hub
• Room-temperature medication (does not require refrigeration)
• Available in all 50 states
• Not available in Puerto Rico
• Subcutaneous (SubQ) injections only
• This program cannot be switched to IM
Special Pilot Price: $159
• No discount code required
• Coupons and promotional discounts cannot be applied
• Regular price: $199
Patients who place an order and are approved for treatment by a licensed provider will receive a $10 account credit after their order is processed and delivered.
Orders are FINAL once submitted for provider review and pharmacy fulfillment.
Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy.
Available while pilot inventory lasts. This pilot program is intended to help us evaluate demand and operational workflows. Participation does not guarantee that the program will become a permanent offering. Pilot pricing, availability, and program details may change or be discontinued following the conclusion of the pilot program.
Hi everyone,
Unfortunately, Boudreaux is temporarily unavailable in Virginia.
If you recently completed an intake and your order was expected to be fulfilled by Boudreaux and you live in Virginia, please send us a message through the portal so we can work through your options together.
We're sorry for the inconvenience. Sometimes these things come as a surprise to us too, and we don't always get much advance notice. We're already working on solutions for affected patients and will do our best to get everyone taken care of as quickly as possible.
Thank you all for your patience and understanding. We'll share updates as soon as we have them.
Hi everyone,
We're excited to share that we're launching a Lipo+ Pilot Program and a Lipo-Mino-Mix-C Pilot Program this week, with more details including pricing coming soon.
First things first, based on a lot of requests, we're bringing back Lipo+ ! ( pilot program then full launch after making sure everything goes smoothly)
Please note that Lipo+ will not be offered as a bundle like it was previously. There were some pricing and configuration issues with the original bundle offering. We honored all existing orders, but the program will return as a standalone option moving forward. If we ever do offer it as a bundle again the price will be different.
The pilot programs launching this week include:
• Lipo+
• Lipo-Mino-Mix-C (10mL and 30mL options)
We're also working on additional Longevity & Wellness offerings, including:
• Methylcobalamin (Vitamin B12) Injections
• MICC Injections
All medications will be compounded by Olympia Pharmacy and fulfilled through Pharmacy Hub.
Availability:
• Available in all 50 states
• Not available in Puerto Rico
Additional details, pricing, and program information will be announced soon.
Important: Compounded medications are prescription medications and require review and approval by a licensed healthcare provider. Compounded medications are not FDA-approved and are prepared by a licensed compounding pharmacy pursuant to a prescription.
A few Sunday updates from Rift:
Nova's compounded (GLP-1/GIP) + methylcobalamin (Vitamin B12) formulation is now available in addition to their existing B6 formulation. The BUD is UP to 180 days
Concentration: 17mg Tirzepatide / 2mg Methylcobalamin per mL
Please remember that all orders are final. Take your time during intake, review your selections carefully, and make sure you're choosing the correct treatment plan before submitting your order.
This is our new updated intake link and includes:
Get started here: https://start.joinrift.com/start-online-visit/xmh68
Please note: Some of our older intake links are still online while we monitor the new ZIP code routing system. Those links will continue to work, but they may not include Nova's new B12 formulation option or the latest intake improvements.
We've added Apothecary directly to the main intake process to make pharmacy selection easier and reduce confusion during checkout.
Please note that due to the current landscape surrounding compounded GLP-1 fulfillment, Apothecary and Nova are currently the only options in our intake that do not auto-renew.
We've added a new "Let's Double Check" page during intake.
When you select Compounded GLP-1 or Compounded GLP-1/GIP treatment, you'll now receive an additional confirmation screen before proceeding. This is designed to help ensure you're requesting the correct treatment program before checkout.
We've added ZIP code routing to automatically hide pharmacy options that cannot serve your state.
For example, patients in California should no longer see Hallandale or Nova as available options since those pharmacies cannot currently fulfill there.
This should help reduce confusion and prevent patients from selecting options that are unavailable in their state.
Klarna, Affirm, and Afterpay continue to experience issues with certain one-time purchase programs. Engineering is still looking into this
Auto-renew plans with Hallandale and Boudreaux remain unaffected and continue to work normally.
As a reminder, Hallandale and Boudreaux plans do auto-renew unless canceled. This is disclosed during intake and on the website, but we wanted to provide an additional reminder here.
What we’re aiming for with Rift is pretty simple:
Honest pricing, real support, and care that actually fits your life. That’s the Rift.
As always:
• Provider review and prescription required
• Independent licensed providers determine eligibility
• Orders are final once submitted after checkout, so please review your intake carefully before placing your order
Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy.