Hi everyone! After speaking with NewLife, we can now offer replacements for affected patients through HealthWealth, with shipping and fulfillment handled by NewLife. Another substitute may also become available, but that option is still being confirmed. NewLife is 100% committed to making this right for everyone, and we’re working closely with them to coordinate replacements.

As you may have already seen if you visited our website or tried to complete a new intake, Hyalo has been paused since yesterday.

Our Rift Care Team is currently receiving a high volume of portal messages, so responses may take longer than usual. We understand how frustrating this has been, and we appreciate your patience as we work to address each affected patient’s concerns.

Thank you for giving us the opportunity to make this right. We’ll share further updates as details are confirmed.

Hi everyone,

We’ve received quite a few portal messages and emails today, and I wanted to personally reassure you that we’re here to help. Every concern is being reviewed individually, and we’re working with each patient to find a resolution.

Please don’t hesitate to reach out through your patient portal if you have questions or need help with your order. You don’t need to figure everything out on your own. That’s what we’re here for.

If you’ve already reached out, we’ll continue working with you directly. Thank you for your patience and for giving us the chance to make things right.

Hi everyone! We have some new options and other exciting updates in the works that we think you’ll really like (at least I hope so lol 😅).

We’re hoping to begin rolling everything out within the next month, although we don’t have an exact date just yet.

Sorry for the slight teaser! I just wanted to let y’all know that we’re constantly listening to your feedback and looking for ways to improve the experience for our fellow Rifters.

Stay tuned!

Hey everyone! I spent the past week making several visual improvements to the intake so your major selections are clearer and easier to review before moving on to the next page in the flow.

Many important selections now require an additional “I understand, continue” confirmation to help prevent accidental taps or clicks and give you another opportunity to confirm your choice.

I’ve also added clearer language around your selections, improved visual guides, and simplified several disclaimers to make them easier to understand.

Those who completed their intakes starting this morning may have already noticed these updates.

More improvements are coming soonish!

Hey everyone! We’ve temporarily paused Drug Crafters as an option for patients in Arkansas. This applies only to Arkansas. No other state is affected.

Due to a requirement from the Arkansas Board of Pharmacy communicated to us by the pharmacy, prescriptions sent to this specific pharmacy for Arkansas patients must be written by an MD or DO. The provider group’s current system cannot guarantee that every Arkansas order will automatically be assigned to an MD or DO, so the platform will need to create a routing process specifically for these orders.

We’re genuinely sorry for the sudden change. This requirement came as a surprise to all of us, and we do not want anyone from Arkansas placing an order that may be unnecessarily delayed or ultimately unable to be filled. We’ve also added a prominent red notice to the intake so Arkansas patients are aware before placing an order to not place one with this pharmacy option.

Again, this issue is specific to Drug Crafters in Arkansas. Our other available pharmacy options for Arkansas patients are not affected. We’ll share an update if Drug Crafters becomes available in the state again!

Hi everyone! Starting tomorrow, the pharmacy ( NewLife ) has agreed to fulfill all orders with Hyalo only.

Just a reminder regarding BUDs: BUDs are always “up to” the pharmacy’s stated maximum. We cannot promise or guarantee a specific BUD. The medication dispensed will have a BUD that is appropriate for the duration of your prescription.

Please keep this in mind when placing your order!

Hi everyone,

So, the update everyone’s been waiting for: Apothecary is on its way out and Hyalo is coming in.

There is still a couple weeks’ worth of Apothecary inventory remaining (this may change depending on order volume), so this is not an immediate switch. As that inventory is used up, orders will begin transitioning over to Hyalo. During this period, orders may be fulfilled by either Apothecary or Hyalo depending on available inventory. We don’t know exactly when the full switch will happen, and unfortunately we have no control over which one is used.

Before anyone panics: THIS DOES NOT AFFECT ANY PENDING ORDERS MADE TODAY OR EARLIER. This change applies to orders starting August 13, 2026. All currently pending orders will continue processing as requested.

Starting August 13, please do not message us requesting Apothecary over Hyalo or Hyalo over Apothecary. We cannot accommodate pharmacy preference between the two because fulfillment will depend on available inventory.

The same applies to BUDs. We cannot promise a specific BUD beyond ensuring that what is dispensed appropriately covers your prescribed treatment duration.

We know a lot of you have been waiting for clarity on what happens after Apothecary, so we wanted to give everyone as much notice as possible before the transition begins.

Heads up everyone,

We've temporarily removed the White Label / Nova compounded tirzepatide with B6 option from Rift while we work through an internal update.

This is only temporary. In the meantime, our other pharmacy options remain available for new orders.

We'll post another update as soon as White Label / Nova B6 is available again. Thank you for your patience and understanding!

Hi everyone! Just wanted to make a quick post because I get a lot of DMs, tags, and questions about this.

Rift is its own independent company. We're not affiliated with, owned by, or a subsidiary of any other telehealth company. We're also not backed by venture capital or private equity, and we do not, and never have, claimed to be affiliated with any other company.

If you've received texts or emails that made it seem otherwise, it's probably because we use the same backend platform as many other telehealth companies, and those transactional notifications are sent through that same platform. Sharing the same platform doesn't mean the companies are affiliated.

At the end of the day, we're just a small independent team trying to build something we're proud of. We genuinely appreciate everyone who's trusted us and supported us along the way.

Hi everyone!

A lot of you have asked where you can leave us a review, and we truly appreciate that more than you know.

As Rift continues to grow, one of the biggest things that helps future patients is hearing directly from people who've actually used us.

If you've had an experience with Rift, we'd really appreciate it if you could leave us an honest review on Trustpilot. Whether your experience was amazing or you have feedback on how we can improve, we genuinely read every review and use your feedback to make Rift better.

Your review helps future patients feel more confident, helps us continue improving, and supports the growth of this community.

Leave a review here:
https://www.trustpilot.com/review/joinrift.com

Thank you all for the incredible support over the past few months.

We're growing and looking for another customer support team member to join our small, fully remote team!

If you've been part of the Rift community, you already know the level of customer service we strive to provide. Fast responses, transparency, empathy, and genuinely caring about helping people are what we're known for. We're looking for someone who shares those same values and wants to help us continue delivering that experience.

About the Role

This is a remote, part-time contract position. We're looking for someone who can commit approximately 20-30 hours per week, with flexibility for additional hours as we continue to grow.

What You'll Do

• Support daily operations of our telehealth platform by assisting patients with billing, orders, shipping, refills, pharmacy options, and general account questions

• Respond to customer questions across our social media communities while maintaining the same friendly, transparent customer service Rift is known for

• Provide support in Bask (our CRM) for order status, card updates, patient portal navigation, receipts, and treatment management

• Monitor orders in Bask and identify issues that require follow-up

• Submit administrative requests such as plan changes and pharmacy switches

• Route medical and clinical questions to the independent provider group through the patient portal

• Escalate payment issues, provider errors, shipping delays, refund disputes, chargeback threats, and safety concerns when appropriate

• Handle multiple customer conversations simultaneously while maintaining accuracy, professionalism, and empathy

• Handle all customer information in accordance with HIPAA requirements

What We're Looking For

• Excellent written communication skills

• Friendly, professional, and empathetic

• Comfortable working behind a keyboard throughout the day

• Strong attention to detail and organization

• Able to learn new software quickly

• Comfortable communicating professionally across live chat, email, and social media

• Comfortable working independently in a remote environment while collaborating with our team

• Good judgment and problem-solving skills

• Comfortable in a fast-growing startup where processes continue to evolve

Preferred Qualifications

• Previous customer support experience

• Healthcare, telehealth, pharmacy, or other regulated industry experience

• Experience with Bask or a similar telehealth CRM platform is strongly preferred

• Experience with CRM and live chat platforms

• HIPAA experience is a plus

Compensation

• $20-$30/hour based on experience

• Paid training

• Remote (U.S. applicants only)

• 1099 independent contractor

Interested?

Email your resume and a short introduction to social@joinrift.com. Tell us a little about yourself, your experience, and why you'd be a great fit for the Rift team.

We can't wait to hear from you!

Summer 2026 Survey

Jk you have until July 15th but don’t wait! This will be my last reminder.

Hi everyone,

Unfortunately, Boudreaux is temporarily unavailable in West Virginia & Massachusetts. This is due to pending Licensure update.

If you recently completed an intake and your order was expected to be fulfilled by Boudreaux and you live in West Virginia or Massachusetts, please send us a message through the portal so we can work through your options together.

We're sorry for the inconvenience. This was sprung on us today too. We're already working on solutions for affected patients and will do our best to get everyone taken care of as quickly as possible.

Thank you all for your patience and understanding. We'll share updates as soon as we have them.

Lipo-Mino-Mix-C Pilot Program: Now Live

Hi everyone, the Lipo-Mino-Mix-C pilot program is live as of today.

Sizes: 10 mL and 30 mL

Pricing:

Size	Monthly	Quarterly-12 weeks (3 vials)
10 mL	$199	$279
30 mL	$249	$429

Details:

• Compounded by Olympia Pharmacy. Dispensed by The Pharmacy Hub.
• Available in all 50 states. Not available in Puerto Rico.
• This program is intramuscular and cannot be changed. All necessary supplies included.
• Provider-guided: prescription products require an online consultation with an independent licensed healthcare provider, who determines whether treatment is appropriate.
• Orders are final once submitted. They cannot be canceled, changed, or refunded. Please review your selection carefully before ordering.

If you'd like to participate in this pilot program, please message us in the portal and we'll help you get started.

Disclaimer: Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Prescription products require an online consultation with an independent licensed healthcare provider, who will determine whether treatment is appropriate. Use only as prescribed by your licensed healthcare provider. Results are not guaranteed, and individual results may vary. Rift is not a pharmacy.