u/il-liba

Hi everyone,

I’m looking for feedback from other Airbnb hosts who have dealt with a guest opening a refund request/case after checkout.

I recently had a guest stay at my property with a heated pool. Before arrival, the guest asked if the pool could be preheated so their family could swim when they arrived. I confirmed through Airbnb messages that I would set the pool to 80°F.

The pool system records the full temperature history, and the records show the pool was preheated for their arrival and stayed above the agreed 80°F during the stay. It was around 82°F and later I increased it to 85°F at no additional charge after the guest said it felt cold.

My listing states pool heating is normally an additional $50/day, but I included it as a courtesy for this reservation.

Now the guest has opened a refund request claiming the pool was unusable/not heated properly. I declined the refund and explained that I have the pool temperature records, Airbnb message history, and listing disclosure to support my side.

After the refund claim, I also reviewed the disclosed exterior security camera footage. The footage clearly shows the guests using/swimming in the pool during the stay, which makes the “unusable” claim confusing.

So I have both the pool temperature records from the system and exterior footage showing the pool area was used.

I’m trying to keep everything factual and documented through Airbnb, but this is frustrating because the amenity was provided, the heating was included for free, the temperature was above the agreed amount, and the pool appears to have been used.

Although, I was unable to upload any documents/photos when I did my reply in the resolution center.

A few questions for experienced hosts:

- How does Airbnb usually handle refund requests like this when the host has objective system records showing the amenity was provided?

- Can the guest still leave a review after opening a refund case?

- If they leave a negative review claiming the pool was not heated/unusable, but I have records showing it was heated above the agreed temperature and footage showing the pool was used, is that something Airbnb may remove?

- Should I proactively send the guest the heating chart in the Airbnb thread, or just wait for Airbnb Support to ask for it?

I’m not looking to argue with the guest. I just want to understand how Airbnb usually handles this and whether a clearly inaccurate review can be removed if the guest leaves one & the chances of me winning as I’ve heard Airbnb has been shit lately.

Appreciate any advice from hosts who have dealt with similar refund/review situations.

By the way, I am a super host, top 5%, all 5 star reviews.

Not sure if that matters.

I’m currently looking into buying a Toyota Land Cruiser 250, also known as the Prado 250 in some markets, and I’m trying to understand the real pricing differences across Europe.

For anyone who has recently purchased or ordered one in the EU, could you share:

- Country
- Trim level
- Diesel or 48V mild hybrid
- New or used
- Final price paid, including VAT
- Any dealer discount
- Estimated delivery time
- Whether the price included registration, taxes or optional extras

I’m based in Malta, where availability and pricing can be limited, so I’m trying to determine whether it would make sense to buy one from another EU country and bring it over.

I’m particularly interested in the VX

Grazzi !

I’m currently looking into buying a Toyota Land Cruiser 250, also known as the Prado 250 in some markets, and I’m trying to understand the real pricing differences across Europe.

For anyone who has recently purchased or ordered one in the EU, could you share:

- Country
- Trim level
- Diesel or 48V mild hybrid
- New or used
- Final price paid, including VAT
- Any dealer discount
- Estimated delivery time
- Whether the price included registration, taxes or optional extras

I’m based in Malta, where availability and pricing can be limited, so I’m trying to determine whether it would make sense to buy one from another EU country and bring it over.

I’m particularly interested in the VX

Grazzi !

Hey everyone,

I’m based in Malta and I’ve been seriously considering a Suzuki Jimny. For Malta, it honestly feels like the perfect vehicle: small roads, easy to park, simple, capable, and fun. But I’m also interested in using it for longer trips through Europe, mainly for camping/very light overlanding.

The use case would be a mix of solo trips and trips with my partner. I’m not looking to build a huge expedition vehicle or live out of it full-time, but I would like something that can handle road trips, campsites, light trails, mountain roads, and carrying the basic gear needed for a few days away.

My main concerns with the Jimny are:

- Is it too small for two people plus camping gear?

- How tiring is it on long motorway/highway drives?

- Is the lack of power a real issue when driving through Europe, especially with hills/mountains?

- How comfortable is it for multi-day trips?

- Does the fuel economy/range become annoying on longer drives?

- Is it realistic for this kind of travel, or is it more of a weekend/local adventure vehicle?

- For anyone who owns one or has travelled with one: how practical has it actually been?

And if the Jimny is not the ideal choice for this, what would you consider the next step up?

I’m looking for something still relatively compact, reliable, and capable, but with more comfort/space for European road trips and camping.

I’d love to hear from people who have actually used a Jimny or similar small 4x4 for travelling around Europe.

Would you do it again, or would you buy something slightly bigger?

Did Airbnb remove the location of guests in a recent update? Any new requests I get don’t seem to show where the guests are from.

My reason is I try to avoid guest who live nearby as that helps reduces the chances of party goers.

I’ve seen Cialis mention here non stop and have two questions.

1. If you have a normal libido and no issues with ED, what’s the reason so many people take it? Won’t it cause reverse issues if the latter?

2. How much is it costing you to get brand name 5mg daily Cialis? Insurance or out of pocket?

Hi everyone,

I’m looking for feedback from other Airbnb hosts.

I had someone from a temporary housing company reach out on behalf of a family that needs a place to stay while repairs are being done on their home. The company said they would be paying for the Airbnb cost, but the family would be the actual guests staying at the property.

My instinct is that the actual guests who will be staying should book directly through their own Airbnb account so the reservation, guest details, communication, house rules, and liability are all properly tied to the people staying.

The request also mentions 2 pets, so I would want to confirm the type of pets, breed, size/weight, and make sure everything is clearly disclosed before considering it.

Has anyone dealt with CRS Temporary Housing or a similar company before? Is this usually safe to accept, or is it better to require the actual guests to book directly?

Would love to hear how other hosts handle this type of situation.

This is ideal for me and they're looking to book for 17 nights. I won't accept anything longer than 30 to keep it under the the tenants rights.

Hey everyone,

I’m trying to decide whether it makes sense to get the Virgin Atlantic / Virgin Red credit card or just keep using my Capital One Venture X as my main travel card.

My situation:

Virgin Atlantic is already my main airline, especially for flying between New York and the UK.

Right now I have the Venture X, which I like because it’s flexible, earns 2x on everything, has the travel credit/anniversary miles, and lets me transfer points to different partners, including Virgin.

I’m wondering if the Virgin card is worth adding since I already fly Virgin often or maybe uses it as a combo power?