Budget truck rentals screwed us over today
9 days ago, I booked a 26 ft budget truck through Costco‘s website for their member discount. Total price after tax and fees was around $650, roughly 30% discounted from regular price. We were supposed to pick up the truck this morning at 10 AM but budget called around 9 AM and told us there were no available trucks in Atlanta for our reservation. We asked them to expand their search area and were willing to drive an hour away to Snellville or Lithonia to pick up the truck, but those locations ended up not being able to rent to us either. We ended up spending $1100 to rent a U-Haul truck last minute and are seriously upset.
We’re going to complain to Costco customer service about this because we really did not like paying the extra $450 difference due to budget not keeping sufficient inventory for reservations.