Technology makes us more isolated
I was fixing my toilet today, and it got me thinking about how different my experience was from what my dad's would have been.
I went on YouTube and ChatGPT, figured out what was wrong, drove to a big-box hardware store, found the replacement part myself, and checked out at the self-service register. Problem solved. I didn't need to talk to another human being at any point.
My dad didn't have that option. If something broke, he'd go to the local hardware store and explain the problem to the people working there. Sometimes the owner was the person behind the counter. They'd talk through what was happening, suggest a part, maybe explain how to install it. He did this over and over throughout his life, and eventually he built relationships with those people.
That's what struck me. Technology has made us dramatically more capable and independent. I can solve problems my dad might have needed someone else's expertise to solve. I have access to practically unlimited information, and I don't have to wait for a store to open or depend on someone else's availability.
But that independence has come at the cost of social isolation. Some of the inconvenience we eliminated was actually doing something important for us. We used to have all these little reasons to interact with other people. You had to ask someone for directions. You talked to the person behind the counter. You knew your neighbors because you actually encountered them. You saw coworkers because you had to physically go to work. You developed relationships partly because everyday life repeatedly put you in the same places with the same people.
We've optimized almost all of that away. We can shop without talking to anyone. Work without seeing anyone. Get information without asking anyone. Have food delivered. Fix things with YouTube. Talk to AI. Entertainment comes directly to our homes. And yet we're increasingly feeling loneliness and social isolation. I know I do.
I'm not arguing that the past was better. Technology has given us incredible freedom. But it's come at a price: human connection.