Can This Be Used As a Valid Complaint?
Hello po, I had Converge installed at my old unit however I was having trouble transferring it to my new residence.
I gave Converge a period of at least a week or two for transferring my wifi before I was going back to my province for a month. However, despite their 'timely' responses, they only gave me a proper response after I went home a few days later.
My issue is I'm also still under the lock in period but I want to ask if this situation is a valid complaint so as to not pay for my current Converge bill + stop using the service entirely without paying for extra fees. Because even if I go back to Manila, I don't want to deal with any more delays for my new connection because I realize it is just easier to get a new one.
Thank you for your responses.