Is there a way to reach Olilo support other than email?
Hi all, new Olilo consumer customer here. I picked Olilo over Zen mainly because support was so quick to respond when I was deciding, and that experience was great.
Since Thursday evening, though, I haven't had a reply to a couple of follow-up emails and I'm a bit unsure where things stand:
- Router: I bought the eero 7 and was told it would be dispatched Thursday for delivery Friday. It hasn't arrived yet and I've asked for tracking details so someone can be home to receive it.
- Activation date: I originally picked Friday 2 Oct. Olilo let me know Openreach rejected that and moved it to Monday 5 Oct, which was fine. But I've now had an Openreach email saying Tuesday, so I'm not sure which date is correct.
Is there a phone line or live chat for consumer support, or is email the best route? I'd just like to confirm when the router will arrive and that activation is on track, so I can plan around it.
If anyone from the Olilo team sees this, I'm happy to DM my order number. Thanks!