u/pnerd314

Can anyone tell me where I can submit a written complaint against a driver about this experience:

I requested a ride earlier this evening for my parents to be picked up from a hospital and dropped off at their home. A driver accepted the trip. But when I saw the trip didn't start on my app even after he picked them up, I called him and requested that he start the trip on his app. He claimed he did, and I thought there might be some glitch at my end. When he dropped my parents off at their place, he demanded money from them, but I couldn't see anything related to the trip on my app. In situations like this, as far as I know, riders aren't supposed to pay anything that's not shown on the app; the driver can lodge a complaint, and the amount is supposed to be added to the rider’s next fare. When this was told to the driver, he started shouting at and verbally abusing my parents using obscene words and started loudly banging on the gate outside their home. They eventually got scared and paid him just to make him leave. 

Now I'm seeing from the app that he actually cancelled the trip before starting the trip with my parents. He probably did it so that he could take the fare outside of the system, which does not seem legit to me. This, and his verbal abuse and unprofessional behaviour was extremely distressing to my parents.

Edited to add: Since he never started the trip, it's not recorded in my app. So, I can't really submit a complaint about the trip from my app (because the trip never happened as far as Uber is concerned). I just see a record that the trip was cancelled.

The Gmail app doesn't have a built-in app lock like the Proton Mail app has, for example. In the regular app drawer, it is open to anyone who can access my unlocked phone.

Does this work to make it more secure if I put my main Gmail account in the Gmail app in the private space, and then disable the app from the regular app drawer? Or would anyone with access to my unlocked phone be able to enable it easily?

The Gmail app doesn't have a built-in app lock like the Proton Mail app has, for example. In the regular app drawer, it is open to anyone who can access my unlocked phone.

Does this work to make it more secure if I put my main Gmail account in the Gmail app in the private space, and then disable the app from the regular app drawer? Or would anyone with access to my unlocked phone be able to enable it easily?