u/rhodante

So...

A guest made a reservation on Suxpedia "accidentally". A non-refundable reservation. They cancelled it almost immediately, which is within the grace period.

But Suxpedia already charged the guests card. So now Suxpedia is asking for a refund.

I told them that the virtual card hasn't been charged so there is nothing to refund and the cancellation has to be approved by the GM tomorrow morning after 11 AM to be classified as no-penalty.

So the guest decided "if we can't get a refund we might as well go" so they are now trying to un-cancel their reservation.

But appearently Suxpedia can not reinstate a cancelled reservation. The guest has to make a new reservation.

So Suxpedia is asking for a refund once again. And I keep telling them there is nothing to refund. That the virtual card hasn't been charged yet.

They hit me with "but the guest has been charged"

...

BY YOU!!! YOU are the one who charged the guest... I am supposed to charge you, but I haven't. So you can void your virtual card and refund the guest without my approval...

Or just make a new reservation and transfer the guest's payment to the new reservation...

BUT NOOO... they have to cancel and refund the guest so the guest can be charged again... for the same reservation...

I am so utterly mad right now.

The property I work as a Night Auditor for is a boutique property.

The LLC was established in a different city than the one we are in, because there are two partners and one of them lives in that city.

We are also by law required to print official guest lists every night.

These are numbered legal documents, and the paper they're printed on comes to us numbered from the press. Like physical invoices used to be.

The property began business last year in May.

We were delivered a stack of these papers that were Series A, starting with number 1001.

There were 250 pages, so naturally we ran out a couple of days ago. (You don't have to print an empty one for nights where there are no occupants).

Several days before we were due to run out of these papers, I let the upper management know.

I was told "new" ones were ordered.

Do you want to know what arrived as "new"?

Series A... starting with number 0001... going to number 1000.... the first batch we should have started with...

So now the first 1000 pages batch is not only completely unusable, but also have to be physically written on "CANCELLED"... and then archived... and we still need new ones... FML...

ETA: the numbers don't actually have to start at 0001. That's why we didn't catch it last year. We thought we were starting with 1001.

It's a long story, but I'm moving countries soon, and my first name is hard to pronounce where I'm moving.

I'm thinking of adopting an easier "daily use" name that won't be on any legal documents.

My given name ends with "-lin" and my last name soon will begin with K, so I'm looking for a first name that could use Link as a nickname.

The title says it, so here's the analogy.

Imagine there's 3 girls from the same high school, they're friendly acquaintances, but not super close while in HS. They go out of state to the same university, so the three of them become closer in Uni.

One of the girls starts dating someone. It goes well for a while, but they break up, and leading up to and after the break up the other two are there for her, consoling her, wiping her tears as she cries night after night.

Then someone asks the two other girls "What happened with them?" and one of the girls answers "I'm not sure, I didn't hear his side of the story yet"...

I feel like that girl is the Tamlinists, and I'm the third girl looking at her like "WTF?".

Because how are you going to stay by her side through those nights, wipe away her tears, and when it comes down to it, you're going to say "idk I need his side of it as well"... How are you not on the side of your hometown girl? Like thank you for letting me know you're not a girl's girl, but if that's how you truly feel, can you please go away???