Refund processed, allegedly, but money has not been received (AF)
I went through the process of requesting a refund from Air France.
I said the magic words of EU 261 in my communication communications with them
They responded very quickly, and allegedly everything has been approved and processed.
However, the money has not shown up on my credit card.
And when I use my booking reference and name on the tracking link they sent me it says it can't find anything
Now Air France is sending me survey request asking how they did.
Any advice, please? Thanks