UnitedHealth mistakenly declared eight doctors dead, including two Minnesotans (gift link)
Eight U.S. doctors, including two Minnesota physicians, were mistakenly identified as dead in letters sent to patients last month by health insurer UnitedHealthcare.
A UHC spokesman confirmed the total this week after the Minnesota Star Tribune received a copy of a letter that incorrectly notified some patients of the death of Dr. Geoffrey Fasen, a Fairview Health Services surgeon. The wording of the letter was largely identical to one sent last month to patients of Dr. Richard Johnston, an Edina ophthalmologist.
Both letters were dated Sept. 11. Two weeks later, the patients received a second UHC letter acknowledging the mistake, and stressing that the doctors were still in-network providers — and presumably alive.
“You may continue to see them at network costs,” the correction letters stated.
UHC apologized in a written statement for the initial, erroneous letters, adding, “we have updated our processes to help prevent this type of error from occurring in the future.” A spokesperson did not elaborate on the breakdown that caused the problem in the first place.