scanning items you didn’t shop for??
TLDR
is it normal to have to scan every individual item at pick up and drop off if you have shop orders turned off? i thought retail pick up was just the store already put it together and you scan the receipt and load it up. has something changed or have i just been taking retail pick ups for months and coincidentally haven’t had to scan anything yet?
for ppl who want the TL part
to reiterate, i have shop and deliver turned off, and for every retail pickup i’ve done since opting out of shop and deliver, i haven’t had to scan any barcodes.
i got a double pick up from petsmart for the same customer. the store did the shopping and loaded it all into one cart, but for some reason the app wanted me to scan all 15 items in order to pick it up. however, not a single item will “match” with its barcode, it keeps saying this item is not on your order. so i tried typing in the last 4 of the barcode and kept getting “item does not exist” or something like that
i call support, they mark both orders as picked up from their end, i load it up and head out. get to the house and have a smooth delivery, and i think cool now i can just take the picture and be done with this order. WRONGGGG LMAO it wanted me to scan every barcode again. and i bet you can guess, none of them worked
so i took a pic of the delivery and called support as i left. i got the AI to mark the first order as complete but i had to get a live agent to do the 2nd one. it all took less than an hour in total, and the money was super worth it. but im gonna be thinking twice about retail pickups now 😂 is this normal?