u/tenax666

I need to vent. Twice in the past I've been with Shaw pre merger and cancelling was easy. Cancelled my Shaw account as of 8/8. In good faith, I paid the cancellation fee, returned equipment by 8/12. CSR was great, easy to reach on the phone.

Today I received a bill for 452 dollars. Most of which is an unreturned equipment fee plus gst and pst and some bs charges for service from 8/10 to 8/31.

So, charging for services post cancellation and pre-emptively charging for equipment when you are supposed to have 30 days to return.

So, like my title says...make it easy or hard. Hard, I guess..outcome will be the same. I have all the emails and screenshots. But now i have to:

Call a CSR tomorrow to try to shut this down

Failing satisfaction, I have to send a detailed message to the resolve a complaint link.

Failing that i have to contact ccts.

I guess they make this so hard hoping you just give up and stay with them until you die.

I love my Maverick and generally drive a short to and from work but as a back pain sufferer, the seats are killing me. Once a month I highway drive 6 hrs total over a weekend to visit my grandkids and about 1.5 hrs in i get squirmy. Stopping doesnt seem to help so I just get to destination as fast as I can and suffer mild pain all wknd.

This last week i went on holidays and in addition to the 6 hr usual trip, I did a 12 hr trip and i've had bad pain all week.

To add more detail, i have a bit of a curved upper/mid back, original injury in 96 which cracked t8, t9 and t10 vertebrae

I've tried both manual controls (not sure what the seat one really does. Seems to tilt the seat or lift it or both?)

So, in anticipation of the drive back today i bought a lumbar support cushion on amazon but I don't think it did much (i had got into the habit of tilting my seat back quite a bit but i didnt think it was a safe driving position so i set it to be straighter when i added the lumbar cushion)

Any thoughts to help?

Former Rogers employee for 15 years (media division) and Shaw then Rogers with Shaw customer for internet and tv on and off since 1999. The last time I had to cancel my Shaw account early. I recall being able to downgrade to basic tv and pay 25 per month plus tax. Reasonable I felt.

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I was a happy customer up until now under the impression I could do that again. Wow. Was I wrong. I moved to Edmonton for work and unfortunately the new apt building i moved into would not budge on allowing shaw as well as telus as a service in the building. (Don't get me started on THAT bs). So I was able to put my account into vakay suspension mode for 2 - 6 month periods (they allow one 6 month suspension per yr) so my shaw is costing me $11 per month under that service. So far so good. Todsy I contact rogers with shaw to confirm when vakay mode ends and new charge. I was told i will be paying 155 per month from august 7 to feb 7th, so 6 months x 155. So with tax, about $1000. I said but thats my full package cost not basic tv right? She said no that is the cheapest price.

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Talk about bs. 1000 dollars..for nothing. No wonder the crtc didnt make the new cancellation law apply to internet and cable.

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I'm very angry..and sad. Used to be a proud Rogers employee and loved my Shaw service.

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And btw, I also have to contact them to cancel one month before my contract ends. Why the hell do I have to contact you to do this? (Rhetorical. I know why).

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Good times with all Telcos are over

I see this ad with the kid and his questions for his parents leading to a Subaru adventure about a 50 day times a day. Drives me mental that the kid doesnt say "grow". WTH. Sorry, just had to vent.

I dropped my phone and when data migrated I lost access to my main Outlook email. So essential I plan to abandon that account and move things like Telus to my main Gmail account. I tried changing the email on my telus app, but it keeps on giving the "Sorry something went wrong on our end. Please try again" message. Can I call Telus tech support or something to have them change?