Amazon removed almost all my product reviews — only a 1-star review is left. Has anyone successfully restored their reviews?
I had around 14–15 reviews on my Amazon listing. About a week ago, I checked the listing and suddenly almost all of my reviews were gone. Now only one review is left, and unfortunately it’s a 1-star negative review.
This is seriously affecting my conversion rate because, as we all know, reviews are one of the biggest factors customers consider before purchasing a product.
I’ve already contacted Amazon Seller Support multiple times and created around 5–6 cases explaining the entire situation. Every time, they close the case with a generic response saying that the reviews may have been removed because of some violation of Amazon’s guidelines.
The frustrating part is that they haven’t given me any specific reason.
I’ve asked them multiple times:
- Which specific review violated the guidelines?
- What guideline was violated?
- Why were all the other reviews removed?
- Is there any way to appeal or have the reviews manually reviewed?
But I keep getting generic responses and the cases are closed.
I’m not asking Amazon to restore reviews that genuinely violated their policies. If something was wrong, I just want to know exactly what happened and what the proper resolution/appeal process is.
Has anyone here experienced something similar where Amazon suddenly removed most/all of their reviews?
If yes, were you able to get them restored? If so, what did you do or what exactly did you say to Seller Support?
Also, if there’s a specific escalation route, department, case wording, or process that I might be missing, I’d really appreciate some guidance.
Thanks in advance.