u/yermawsdug

Bought an MSI 180hz curved monitor from CeX in store on 11th June 2025 for £80.

It’s now got permanent burn in of the Windows logo in the bottom left. It’s been like that for about 6 months and it’s definitely not temporary image retention.

I’ve lost the physical receipt unfortunately, but I did a SAR with CeX a while back and I’ve got the transaction showing the date and £80 price, as well as the order number, serial number and box ID.

Would this be enough for a warranty claim? Has anyone had experience returning something to CeX without the physical receipt but having all the transaction details?

Also, would burn in on a monitor be covered by the warranty?

Just wondering what people’s experiences are before I take it back.

For context I bought Crazy taxi 3 for the Xbox on the 1st of July and now being the 4th I would’ve thought it should have been dispatched by now.

Basically, I have ordered a lot of 8 games, and 6 of them are severely scratched, and 1 is the totally wrong game in the case. I am satisfied with 2 of them; I just don’t know how to approach it with the seller, especially when I have bought multiple games off this seller before and had no issues.