No deposit in qbo to match a deposit transaction to.
So my client uses shopmonkey and it's connected to qbo. And when it makes a cash deposit of sales it matches with the deposit that is created but now I have one outstanding.
I've traced it's from invoice to ar to undeposited cash to the deposit being created and pulling it from undeposited cash but there's still no deposit to match with. When I go to reconcile obviously it is off by this amount but also I see the deposit in there that is unmarked so it does exist. Any idea what I can do to clear this?