Requesting to change cruise to next year
This is a question to see if others have experienced this severe of a penalty to requesting to move to same cruise the following year or another similar cost cruise has gotten this response.
I booked for explora 3 aug10-25 for cruise through a TA that’s a virtuoso agent. I now have a work conflict that may or may not cause my to move trip earlier/later or shorten trip (it’s 2 BTB cruises) I was told there was a 50% cancellation fee on total cruise price. I said I never requested cancellation but instead moving date of cruise. I’ve put down a 25% deposit. My TA has said I can’t move date, shorten trip, or cancel without the 50% due. That’s 18k that is the “fee”.
My agent says explora has the strictest policy on any change but this seems totally weird to me! Like I haven’t cruised yet and I’m already very disappointed with pre cruise customer service. Has anyone else experienced anything like this?? Any advice?