New neighbors with children
I have new upstairs neighbors from hell. No amount of creative adjectives, metaphors, or hyperbole can explain how loud they are. I have lived in my building for \~6months with no noise issues (other than occasionally hearing people walk past in the hall or from W/Ds in nearby units). Then 1 month ago there was an extended weekend of slamming, banging, etc. I reached out to my property manager and she said new tenants had just moved it. That’s fine, move-in noise is to be expected and is perfectly reasonable. But it continued. And it’s gotten worse.
I left two notes asking them to keep it down or to lay down more carpeting. I filed a formal complaint with the PM since our lease states that tenants “shall not disturbed the peace and quiet of other neighbors or tenants”. Apparently they’re uncomfortable with notes being left (whereas I’m uncomfortable with knocking since I have no idea who lives there). Apparently they also have a kid who makes, as my PM put it “kid noise”, as if this excuses the volume and frequency. The noise issues mostly during the day and evening, but sometimes starts or extends into “quiet hours”.
I am a PhD student and have endless reading and studying (and can’t always stay long hours at the library), so I have to be able to work from home. I have no peace and no quiet. It’s sounding like the PM isn’t keen to enforce their own rules, so now I end up being the crazy one for complaining. Do I have any options? I’m assuming they can’t evict the other tenants even if they’re violating that rule?