r/OGPBackroom

I’m getting sick of these damn spark drivers and Customers bringing their whole family or there cars being filled with random stuff to the point where I can’t fit the items and it’s always the ones that have the biggest orders and for the ones who bring their kids or partners what bothers me is that I have to go out of my way to make sure I don’t crush stuff because they don’t move so I have to take longer just to dispense the order is anyone else having this problem

I don't know how much longer I can take this. We're late or almost late on picks pretty much every day. There's been a couple times where I've come in at 6 and we're already pulling people from other departments to help. My store gets so many gmds it's ridiculous. We had 200 the other night at 6pm. We're also getting absolutely destroyed by gmds being in regular delivery orders now because we have to run around the backroom to find all of them. It's especially annoying when they've been restaged after being returned so there's no trip label to scan. Our wait time is up to like 7 minutes now, but it's not unusual for it to be 10-20 minutes. Staging is also a mess because there are so many more walks since switching to six totes. Dispensers and preppers try to help out when they can, but recently they haven't had the time. We're also short staffed and my coach is actively hiring, but most of the new people we've gotten are on the older side and not very fast at picking or they're high schoolers who stand around on their phones most of their shift.

I'm tired, boss.

I am new to the department and management team. I’ve noticed there are certain “favorites” who get away with everything. Lately I have been correcting those who are in the wrong no matter who it is. Well I’ve made quite a few people upset including some others on the management team because I correct “their person” and now I’m the bad guy. Any advice or am I just cooked?

So we are switching to these pixel phones, from using the zebra handheld. I haven't received mine yet but was told I will in a day or two. I have used the gif software on my personal phone to pick before when we were out of handhelds, but I started thinking about it. Would it be possible/has anyone tried a Bluetooth scanner to replicate the handheld?

I’ll go first. “Do you work here?” I could be picking at the Lawn & Garden, Automotive, Electronics, HBA, Pets section, Grocery aisles, produce, bakery or even while picking at the registers and I still get asked the “Do you work here?” They could be referring to that specific department but still it’s a stupid and annoying question for me when obviously I am wearing a uniform with a giant pick cart with me.

It was so much easier to drop stuff directly into the top two totes, plus as someone who's 5'11", I get tired of bending over to put shit in the bottom two totes.

Sometimes I'll just open the bottom totes with my feet and drop the non-fragile items in there and bag them at the end.

We are about to get inhome, but since no stores nearby have it nobody seems to know exactly how it works.

1. What does a loaded van look like inside? They mentioned loading ambient, then chilled, then frozen, but not how they stack or are organized. There are GMD totes labeled 1-20, 21-40 and so on, but nobody knows why they are labeled like that.
2. I've read that the items to be loaded will drop in GIF at 8:35 for the first route. Is that accurate? The dispensers just need to load whatever it says? I doubt we would get inhome deliveries on the first day, probably just GMDs.
3. Any helpful tips?

Edit:

4. Bathroom?

So I made the biggest mistake tonight... An honest mistake. 😒 i clocked out at 4:57 p.m. thinking that I worked until 5:00 but I was supposed to work until 6:00, I have exactly 53 minutes of PPTO and I need 54 minutes of PPTO. i even tried calling my coach, the people lead, the backroon people, to ask if I could come back and clock back in.... But no one returned my call....

and i don't even know what to do? like do I wait until my next shift to enter the ppto since I'll have the PPTO that I earned today , or do I just take it like it is cuz I'm at 4.5 pts and probably going to get fired like what do I do?

i’m so tired of this job. it used to be some super shitty busy days and some chill enjoyable days. now it’s every day that’s beyond bad. every single day i walk in and there’s picks on the verge of being late and morning shifters chilling like it’s my turn to save the day. there’s so many mistakes being made with staging that i’m having to fix. people aren’t following bagging guidelines. there’s people who have been here over half a year and can’t break a 70 pick rate. wannabe team leads wandering around thinking they’re important and doing any stupid minor task instead of just going to pick. and when i get upset and try to bring up issues with my lead i am either ignored or villainized for being negative and “attacking” my coworkers for bringing up their behavior. i just cannot stand by and watch people behave how they do and see things fall apart. i can’t mentally handle this kind of environment. and it feels like i am never acknowledged for scrambling around trying to keep up with picks and dispenses and staging while others are so fucking slow that things go late. there’s no consequences for bad behavior OR appreciation for good. i know i should just transfer departments but i have already transferred from other areas and know there’s nowhere left for me to go. i guess i just need to grow up and get another job or find better ways to zone it all out and focus on myself but i am not wired to do that. i want to use a ppto day soon but i know no matter which day i am not there the rest will be just as horrible.

Im so worked up today because everything is js not in stock and almost everything is in the backroom. Ik what’s metrics fraud but it’s our TLs rule to look in the backroom when its in stock. Honestly, if they let us do it can’t they make our life easier? Like aside from item not found, they should also put an option like look in the backroom and we can skip it so everything that’s in the backroom will be in the end of the pick and we js have to go once in the backroom and look for it. 😪 sighh i feel like quitting soon because of this, maybe js hire a robot instead yk.

I’ve been working here part time for 10 months do you think I would be allowed to change my availability to work 5-11am every day.

I’m going to remain anonymous as well as my store but I really want to know if anyone else is experiencing this. They have gotten so strict with the rules to the point where pickers (Digital Shoppers) which is my department, can’t do our job. The higher ups I’m guessing the district managers who aren’t even involved in our store, told our team leads and coach that we aren’t doing good enough and everyone has to have an 85 pick rate. So I just got told about three weeks ago we have new rules to combat this issue (of course they made it 1,000,000 times worse) we can’t step on any shelves to grab anything (automatic termination), no bagging after shops, no more auto select unless it’s at the top of the options to pick from oversized and GMDs, etc., and they also use this point system for us in teams where if anyone breaks these rules they loose points for the team or have a low pick rate we loose points and get “talked to”. They also were starting to take away points if anyone used “too much ppto”. They now have the coaches and leads from the store or even another department “keep an eye on us” to make sure we aren’t breaking any of the rules. This started stressing us out even more to a point where we used to average 130 or sometimes higher. Now with these new rules and having them watch us our pick rate on average is 80 or 90 for almost everyone. I’m so frustrated because we aren’t even listened to or acknowledged by our leads or coaches. But today was the day to ruin it for almost everyone, we were all told today that this weekend “we sucked” and that if anyone gets lower than 85 they will have to move to another department or be fired. This is so unfair considering I had a system that was working and they said it’s not good enough. We have to pick from the first pick we see but it’s always oversized or GMDs and now we have small picks only anywhere between (1-30) picks or items is our average for an auto now and oversized and GMDs, forget it our pick rate goes out the window. I’m trying to see if I can get all the pickers together because we’re all cool with each other, like without the team lead or coaches have a meeting where we can all figure something out because when I tell you almost our whole department wanted to quit today because people genuinely don’t feel comfortable working anymore and I feel so bad but I wonder if there’s anything we can do that will work. If anyone has any ideas, literally any even if it’s stupid please let me know. Thank for your reading this all the way through.

(Update: I did not expect this post to get as much attention as it did thank you. And to all the higher ups or even employees commenting on this post rudely saying I’m not doing good enough, come pick for a day at my store and see how it is for you :) thank you to those who genuinely know I’m working hard busting ass and not sitting around doing nothing. I’ve lost 40 pounds and I used to average 130 a day from this job I think that should say enough)

Does anyone else think that the phone batteries completely dying in about 4 hours now a result of the gps that they have going tracking the phones. If you haven’t seen it do an exception stand 10 ft from location and say you can’t find it and watch the fun.

So I went on vacation right as they launched the new 6 tote rule. When they launched it they had all stores on a forced reduction, so I come back from vacation and we have been late majority of the day. On time pick floating around 70-80% it’s been rough and having to shut off hours to survive. Are other stores struggling with this new 6 tote rule or is it just my store? I assume that is what’s causing us to constantly run late is the new tote rule. It use to take 3 people to do 24 totes now it takes 6 people to do 24 totes so I’m sure this is hurting us and I have a very high traffic store that I’m in.

Ever since the 6-totes rule was implemented, I haven't gotten any Oversize walk over 10 items. Is it just a coincidence, or did they actually fix this safety issue too while they were at it? Anyone gotten a big one?

Man, I've been here since the near beginning of my department and I swear that it wasn't nearly this bad when I first started. I hate sitting here and watching my team leads crying nearly every shift, knowing that despite being over scheduled our market still is pushing a near impossible number of orders out.

Not bragging, we placed 2nd on the entire east coast and top 10 nationally and the only "reward" we get is a higher workload. Never any "congrats!" from upper management, instead they're down our throats because we're an example to the other stores in our market (and frankly, entire area). We're constantly breaking and setting new records, and still nothing but bitching from upper management. I can't even quit to go work at a different Walmart because I know damn well that this is the best it will get.

We're consistently over scheduled by usually 15% and even with the entire department getting upwards of 95+ ftpr (I'm personal anywhere from 92-120 depending on the day, and I'm nowhere near the best in our department) and still are struggling to get everything done. How can we be overscheduled and be understaffed at the same exact time??? Make it make sense!

I used to enjoy coming to work and being with my team, but it's just become so miserable. I've been contemplating quitting, I was already supposed to because I was supposed to have graduated this summer but I have to do an extra semester at college. I don't think I can do this job anymore, 4 1/2 years here and it's just horrible

In Home Delivery starts in our store this week.

Our coach is assigning normal OPD staff to prep In Home orders and load the van for the in home delivery drivers.

I was under the impression that's In Home associates job, not regular associates since In Home got a raise for their specific job.

Does anyone have any insight/information on that?