r/Pecron

I ordered on October 1st, I saw the "preorder" notice and had no problem with it, but my card was charged the full amount for the base unit, extra battery and two solar panels.
When I got the confirmation email, I got no additional information of a ship date.

Called customer service today because the online chat never picked up and they told me it was totally normal to charge the full amount to the card before shipping (not a pre-authorization hold).

I asked why I didn't get an email to indicate an approximate ship date and the guy said "check the website it's a pre-order".

Really odd experience, is this what others have experienced too? I am tempted to cancel the order honestly. $4500 is a good chunk of change for me.

Therefore, I've just ordered an F3000LFP but now I'm seeing posts here about BMS problems with this (and other) models.

Have I chosen unwisely or is it just the case that people will mostly come here to post when they have a problem, and that most units are totally fine?

(Its not broken, read below)

I had to ship my F5000LFP back due to MCU board failure within a few days of use. Took me forever to get the RMA replacement back, when I finally did I will having issues with the app not showing data on the replacement unit. Support claims to have done a firmware update on my unit and that seems to have fixed the app data issue.

Now this morning, MPPT1 won't charge at all. It reports full voltage from that array. I swap the solar inputs and sure enough nothing from MPP1 on either input yet both work perfectly fine on MPPT2.

https://preview.redd.it/4m28bi4r33th1.jpg?width=1045&format=pjpg&auto=webp&s=71872c35f2c740dbdfc2168d9d64d4abf9ac5878

Edit: switching from independent to Parallel mode in the app, then back to independent fixed it! Thanks again guys!

Anyone experiencing this?

Thanks!