r/TelstraAustralia

So annoyed right now. I reckon I’ve spent over three hours on the phone talking with these clowns. I decided to migrate my Telstra service over to Boost to save a few bucks a month (around 50% saving).

The website says to download the boost mobile app and to select “keep existing number”. The next step says there’s an error and to call support.

Support says porting doesn’t work and to select “new number” and then they’ll transfer the old number to the eSIM. I follow the instructions and ask for a new number. The guy asks me to give him the number, I tell him services are blank. She says to give it some time and he’ll call me back in 30mins.

The number shows up. Guy calls back and says I have to download the eSIM profile. Download fails. He says he’ll call me back tomorrow to sort it out. I tried again later that night and managed to download it.

Guy then says he’ll request the number transfer. Sends me an email saying there’s a technical problem and it will be some time. 10 days later I’m still waiting.

Meanwhile the Telstra plan ticks over and they hit me with another months payment. I immediately call up and get someone new. She tells me they’ll process a refund but they have to wait for the payment because it shows as pending. 4 days pass and no refund, she leaves me a voicemail saying that she needs to be on the phone with me to process the refund (sounding more and more like a scam). I give up waiting and call them. New support lady answers, gives me the runaround for like 20 minutes after I tell her I’m most interested in the refund. She tells me that it will take 5-7 days to process the refund…. After they make me wait 4 days to call back to start the process. So I lost my cool with her. Told her I’d call the ombudsman and hung up on her.

There have been email exchanges. I gave them a heads up that I won’t be happy if this migration goes into the next billing cycle. Also that I’d be unhappy if they say it’s going to take 5 days to refund.

I’m so mad. I know it’s not their fault. I’ve been out of work since October and things are really bad and the reason I’m trying to save by migrating to Boost. That $74 probably doesn’t sound like much, but it’s all I have until mid next week.

Looks like Telstra is removing commission from next financial year and replacing it with higher base pay. Curious what everyone thinks..good move or bad? Do you reckon normal sales staff will actually be better off overall, and what do you think the new base pay will realistically look like for frontline retail staff?

Just a question for everyone I am former Optus employee working at telstra at the moment does staff discount stays as you leave company. Just asking as my Optus discount is still ongoing.

My immediate reaction was "ugh, I'm cancelling and finding something cheaper, I've had it." Then I did a bit of research and... holy shit. Turns out this package is actually the best on the market. 300/30 Mbps, and literally no other provider comes close at this price point. Nothing even remotely competitive.

And the 1TB "limit"? Honestly, I've never once hit it. Felt unlimited to me the whole time.

Going from ready-to-rage-quit to "yeah I'm staying" in the span of one google search.

Hi all, im currenly with Optus and am hoping that maybe someone here knows an answer or can help since Optus have been absolutely useless.

For some time now, whenever I receive an Incoming call, it appears as 'No Caller Id' regardless of it being a saved contact or not. Calls from friends, family, work etc all appear this way and its highly frustrating.

Google suggests that it could be a carrier issue but Optus arent understanding the issue. Theyve suggested that my own personal 'Caller Id' needed to be toggled on/off however it was always on ans the issue was never about my showing my number when I make outgoing calls.

Im hoping that someone here knows the answer or wonder if i switched to Telstra would this fix the issue?

✅ UPDATE: *30# and dial FIXED IT!!!
Thank you Original_Capital4532 ‼️

Hey guys, I’ll be joining Telstra retail soon and was just wondering what the commissions are usually like. On average, how much do you end up making in incentives each month? Just trying to get a rough idea from people already working there.

Since yesterday in Perth both my 5g and my wifi have been playing up.

Wifi feels like im in a developing country its so slow and basically times out, my 5g feels like 2g.

Can't hotspot off my phone because 5g is fucked and wifi is unusable.

Am I the only one experiencing this? Ive tried all the diagnostics i know and looked on both telstra and nbn website for outages or planned works and both are saying nothing

Is anyone else experiencing issues with transferring/activating an esim in a new device?

I have been waiting 2 days for my service to activate after a transfer.

Speaking to Telstra customer service they have informed me that there is a "technical issue" for such processes ATM and I should wait 3 to 5 business days.

Call me cynical but I refuse to believe this is a real issue, and that it will take 5 days. They would not let a new customer walk out of a store without cellular service so surely I am being lied to.

I know this has been asked many times, but I still have had no sensible answer from any Australian telco regarding when RCS will be enabled in Australia. My most recent attempt was through raising a complaint with Telstra, however the complaint officer did not understand what RCS was, even after I explained it multiple times.

Seriously, Telstra, please provide an update. Are you ever going to enable it?

Are there regulatory or legislative issues that are blocking you? If so, let us know so we can lobby to have them resolved.

Are there privacy or sovereignty concerns, as many people have suggested? If so, share this so we can lobby the right companies to resolve this?

Optus Australia, Vodafone Australia, Telstra, Apple Australia, please work together to solve this.

Hey all, a mate who is a Telstra member is willing to get me a PS5 through Telstra. However I'm wondering if he sends it to my address would I able to provide just a signature/ my ID to the deliverer or would they need my mates exact identification? Reason I ask is because he lives pretty far away.

Thank you.

Getting less than 10 Mb/s on Telstra home broadband.

Not the first time.

I'm in the middle of the city.

Thanks.

My mobile service suddenly couldn’t make or receive calls today. I contacted support and after they checked my account, calls started working again.

When I asked what happened, they only said it was a “temporary network issue” and that the connection had been “successfully re-established.” I asked why it keeps happening because this has happened a few times, but they basically just told me to monitor it for a few days.

Has anyone else had this issue where calls randomly stop working, then support refreshes/re-establishes something and it works again?

I’m in Queensland. Mobile data/5G seemed to be working, but calls were the problem.

hey there. swapped from vodafone to telstra today and they transferred my number across, but for some reason my imessage has a new phone number? has anyone else had this issue or know how to rectify it? thanks.

edit: forgot some info. its ONLY imessages that are a different number. SMS and phone calls are still my number, just not imessage.

update: resolved. sim replacement worked. thanks for the help everyone(: