r/TelstraAustralia

Any way around the delay in activation lock removal by Apple, the current date set for removal is mid September.

The screen is damaged so can't remove the account from phone directly and find my has been removed from icloud.

Can I use a pc to factory reset with iTunes or is this useless too? Assuming i can get it into recovery mode with the damage. (I feel this might make things worse)

Surely they can't offer a repair replace product with this restriction ? Yes I've been in store too.

17 yrs in business and almost every year there has been a problem with my account. This year your move of SMB accounts to your new billing system maintained that unblemished record.

I paid my mobile account on time and today I received the anticipated "your mobile bill is overdue". Called support and they too can't tell why the funds didn't go into my account. What was even more amazing is that the operator even blamed me at one stage. Yes I've had my mobile service with you since the 80's, and my details have never changed but I did switch it to a business account in 2009...silly me. Or do I really need to stop meddling in an accounts system I have no access to... I accept full responsibility for paying my account on time + you losing the payment + and me not having one bit of control over what you do with my money.

I guess I should be thankful that my service wasn't disconnected YET... but tomorrow is another day and while todays assistant assured me the problem is rectified, it's only the 100th time I've been told "all sorted" only to find it hasn't.

If ever I want to get rid of an incompetent employee I'll suggest they go to Telstra - they'll fit right in

They used to have the best coverage and a fair price, but now it feels like worse coverage and a ripoff of a pay scale where your stuck in expensive plans you don’t need just to have coverage.

My friends on cheaper plans with other telco lately have coverage when I’m struggling. I live in a CBD so it really shouldn’t be a problem.

Convince me to stay/go

Editing to add: currently not on a plan and planning to get a new iphone/plan bundle. I do have a medical condition so always felt Telstra was the safest bet, but have had many instances in the city and surrounding areas where my phone has been a brick from their crappy service.

I need to buy a mobile for my 75yo mum. Her old Nokia clone with big buttons has died and I was thinking it’s time to get her one with a touchscreen so we can do myGov and Medicare for her when required.

She’s already on Aldi Mobile and she needs a cheap unlocked android phone that will be suitable for the Aldi/Telstra network? 5G would be nice for future proofing a little but not essential

I’m particularly interested in getting a phone with the full Telstra frequency compatibility as she sometimes travels with her local pensioner group to the countryside. My plan is to put a senior themed launcher on the phone so there less buttons, so the android is essential.

Hi , due to limited stock, we're unable to deliver your order on release day. We're sorry for the delay and will let you know as soon as stock arrives.

What was the point of pre-ordering surely Telstra could give something for inconvenience?

A bit annoying to say the least

iPhone 15, with eSIM. Full Telstra retail plan in WA

Have noticed over the past few days that data randomly stops working. Can’t browse, or use apps dependent on data. Usually a couple of bars of 5G showing.

Switching to aeroplane mode, and back again clears it, but it’s becoming frustrating.

Before I go through the pain of a factory reset, is anyone else seeing anything similar?

Interesting

Hi I have been working for 4 months now in Telstra. With 10 years of professional experience.

I was wondering do Telstra provide employer sponsorships? Down the line? Anyone know about this or heard about it?

Hi r/TelstraAustralia

I'm a little shocked by what I've just witnessed/been told in chat and am curious to see what others have experienced in this space.

As some may know, the Pixel 11 series went live for pre-order this morning. After considering options, I landed on wanting the Pixel 11 Pro XL 512gb on a 36 month payment plan. After taking a quick look around at what options and pre-order offers were around, I noticed that whilst Telstra is offering $650 off, Optus is offering $1000 off the device.

I reached out to Telstra via chat and asked if they have a price match policy, which they confirmed they do! Great news! But naturally, it wasn't that easy.

The policy only applies for up to 7 days after the device has been received and cannot be applied at the time of ordering (something about being because the IMEI number is required as part of the claim). Okay, painful but not a deal breaker that I have to come back once I've received it to do the thing.

I then asked the rep to confirm that once this had been logged that I'd be eligible for this price match and that I'd read the T's & C's correctly. Unfortunately they refused to confirm that this purchase would be eligible as "It isn't intended as a pre-purchase price approval or a way to compare prices before deciding whether to proceed with an order". Sorry what?!? Okay, so I can order the device, receive it, log a claim and be rejected and left paying the higher price? Apparently that is correct.

I then asked if there was a policy that allowed me to return the device should the claim be rejected. Of course not. They were happy to let me churn away rather than provide any type of assurance other than "there is nothing that would immediately disqualify you from being eligible for a price match claim".

Whilst I don't live in an area where I'm limited to using Telstra, I do frequent locations that significantly benefit from having a Telstra service available but for the sake of a few hundred dollars (and the principal of it) it seems worthwhile to question my loyalty.

I'm looking to see what people's experience is with this policy? In particular price matching against another telco on a payment plan

TIA

I am about to send 2 Gen2 smart modems to recycling, one is in its box, unused. Before I do so, is there anywhere that would want these in Sydney? I suspect not but worth an ask.

Hey guys

What is the update from the telcos about

Enabling iphone RCS?

I’m using an iPhone on the latest iOS and in the last fortnight have revived a number of calls with the wrong ID. Such as a call from my work showing up as a mate’s number, or an incoming call from the automatic gate system where I live which is Rx only.

Any idea what’s going on? Is this a known issue? Are telemarketers tracking recent calls and are spoofing those numbers when calling?