r/TelstraAustralia

International calling pack are easy to turn on but not so easy to see if they are still active and remove them… any one else find this annoying?

I’ve just moved into my first rental, and was looking to set up my wifi, I ordered a modem suitable for FTTN as that is what my unit is registered(?) as. However, I have gone through my entire place and there is not a single wall outlet for this connection (or at all. and yes I have checked every nook and cranny possible!)

The owners recently did Reno’s before I moved in, but I can’t see where any pre-existing sockets would be.

I contacted my real estate agents about it and got nothing more than “you should be able to buy a 4g modem.”

Starlink isn’t an option and the wireless plans for my address are so bad its not worth it…

Im struggling to figure this all out! Is it possible to get a wall socket installed? If so, how does it work and what providers can do this?

Thank you in advance :/

I have an iPhone. For some reason my data usage has significantly increased since the end of last year. I have a Boost Mobile prepaid eSIM and a Telstra SIM on an enterprise plan. The personal eSIM is a small plan with 7gb of data. The remainder of the time I have Wi-Fi at home and work. I dont believe my usage habits have changed.

To compare I’ve redirected the work number to my personal and disabled the work number. Since then I’ve only used 3gb/10gb with 14 days remaining.

Could there be an issue since Telstra took over Boost Mobile?

Is anyone else having issues with data usage when using Boost and Telstra on the same handset?

I’ve got a few Australian mobile numbers that are quite memorable (repeating digits / easy-to-remember patterns).

I’m trying to understand the best place to sell or transfer them legally, but I’m not sure what platforms are actually used for this.

Are there any marketplaces, brokers, or communities that handle vanity or business mobile numbers in Australia? I'm located Sydney

Any advice appreciated.

So I think the inevitable has happened. My company email no longer works. I dreaded this day and I have had contingency plans in place however it is going to be a long road to sort. Has anybody elses old bigpond email stopped ? My last email received was 1:30PM On Friday 26th June 2026 - it just happened while I was at the computer, the dreaded 'type your username and password. It just keeps popping up, we use the old Outlook 2007, however I have tried all the settings we used to change , tried different email clients and this time NOTHING.

I know there were a few people talking on here a year or two ago regarding an outage, where noone could login and it resolved it self within a few hours, this time I think I am not so lucky.

Currently used pop.telstra.com for incoming , smtp.telstra.com for outgoing , port 995 /ssl Tick require authentication. outgoing 465 and left unchecked require logon SPA.

Am I out of luck ? Does anyone know the ole bigpond legacy system we will still be on ? Can anyone help? I have never been able to login to webmail as it has never worked. The only way I was able to extract our password from the very first PC we had was using magical jellybean key finder, since then I have it saved in several places on my PC. I am happy to pay someone to help it would be such a huge relief. We have thousands of contacts emailing regarding jobs etc so its so vital, I am so dissapointed I have not set up a better plan on this - Any ideas ?

I live in Kenmore QLD, and I lose internet at least once every 2 weeks, and sometimes as often as twice a week. I don't want to immediately point the finger at Telstra since it may very well be an NBN issue, but it's getting unbearable. Our family relies on the internet a lot for work, school, uni etc, and getting cut off randomly can only happen so many times before it becomes frustrating.

It seems to be a very small pocket of Kenmore, as I have friends and relatives less than 5km away that don't experience these issues.

Hi everyone,

I recently applied for a part-time job at Telstra. I received a phone call saying that the Chermside store would contact me by the end of the month.

However, I still haven't received any call, email, or text from the store.

Has anyone else experienced something similar? Is it normal for the store to take longer than expected to get in touch, or should I follow up with them?

I'd appreciate hearing about your experiences. Thanks!

I try to move my wifi to my new address, it says it can’t be completed online. I call them, they say they can’t complete it, transfer me to about seven different teams, one of them tells me it can be completed, I get transferred again, they say they can’t complete it. My cell service is barely useable in my new house and I need wifi but apparently it’s going to require fifteen human sacrifices to actually get anywhere. fucks sake

Right now currently with the Optus ultrafast package but over the last couple of years the reliability in speed and constant drop outs has turned me off. Anyone else made the switch and was happy with it?

Hi, my 15yo has been on Telstra monthly prepaid recharge since we got him a phone maybe 3y ago. Me and his dad take turns to recharge his phone using our debit or CCs.

Due to price hikes, we want to change him over to Boost, who have an EOFYS special on for 365d prepaid.

Because his dad and I are separated and communication not always easy, I want to get a head of any potential issues porting. (His dad and my son agree to do it, it's just me and my son that's got to go through the actual steps).

So, what info do we need and where do we find it? I understand he should already have a my Telstra ID....and that we can get this by entering a number in his phone (I've looked it up but don't have it to hand). What else do we need? I can't find any Telstra info Ive written down for him, eg PW.

I'm just nervous about spending $250 on something if we can't successfully port his number.

This would be for a physical SIM btw, that I would buy in-store.

Thanks!!

Is anyone else’s voicemail not working I tried to call my self and i got an automated message saying hi the person calling is not available. We can’t take a message at this time. Please call again later. I’ve got the diversions set up properly can anyone else confirm this
It’s on and off just wondering if it’s a glitch

(Posted this in the r/Iphone sub as well)

I manage a medium business and we have used iMessage (linked to an iPhone 14) to communicate with our clients and to send all marketing related texts.

Over the last 2 weeks, we have encountered a weird issue where we can't send messages to Android users longer than 14 characters. It doesn't even show that it hasn't been delivered. It just sends the text as usual but the recipient never gets them. Anything within 14 characters goes as usual.

I reset the iCloud/iMessage accounts and even cleared the cache on our Mac Mini (M4) and it got fixed for a few days but the issue is back again. I even removed the associated devices to the account and paid for iCloud storage but none of that worked. I even tried to enable/disable "Retry as SMS"/iMesage and MMS which had no effect at all. I tried to send the text from the phone directly but it doesn't get delivered. The devices linked to the apple account all sync fine and Messages shows texts sent from other devices like it should.

I got on call with Apple Technical Support and they didn't know what to do either. I called the Telstra Technical support and they asked me to contact Apple after they failed to diagnose the issue.

iMessage works perfectly fine to iOS users (groups/individual texts) but we have the 14 character limit with Android users. I can send photos to them but can't send texts.

I'm aware that RCS isn't enabled in iPhones in Australia yet while Android's have had them for years but in the 6 years I've worked for the business, we have never encountered an issue like this.

We've had the iPhone for a year now and had an iPhone X before this and it worked just fine.

The only thing I haven't tried is to get a new iPhone but I fear that since RCS isn't enabled in iPhones, that won't fix it.

So, hoping to get a solution from you all.

Clients on office365 keep getting their emails rejected when sending to bigpond users. email authentication (SPF, DKIM and DMARC) is in place and is working as intended.

Any help is appreciated

spent about three weeks doing Sydney, Melbourne, Gold Coast, Cairns, plus a few day tours.

i used a Vodafone-based eSIM from bytesim, mainly because it had a decent data allowance and an Australian number. cities were totally fine for maps, uploads, calls, and some light hotspot use. the local number was actually handy a couple times for tour operators and a restaurant booking.

coverage only became noticeable around Cairns day trips. reef stuff didn’t really matter since you’re on a boat anyway, but some inland rainforest areas and the road toward Cape Tribulation had patchy signal.

my takeaway was pretty simple: Vodafone is fine for the usual tourist route, but Telstra seems worth paying more for if you’re going properly remote. not really an eSIM brand thing, more just the normal Vodafone vs Telstra coverage difference.

curious where people draw the line on Australia trips. for city/coastal tourist routes, Vodafone felt fine to me. for outback driving or remote camping, i’d think harder about carrier first.