To the Kaiser Walnut Creek Physician taking phone appointments in the Peet’s on Webster:
Shame on you. This has to be some kind of HIPAA violation. I can hear everything you’re saying. Patient first names, asking personal details “are you married? Live alone?” who their PCP is, “sounds like your depression is getting worse” “your xray shows arthritis in both your knees” etc. You’re not disclosing to patients that you’re in a crowded coffee shop.
I’m going to put in my earbuds so I don’t continue to overhear anything. I could continue to listen in and catch your name and report you somehow but I don’t feel comfortable hearing patient info like this.
EDIT: I ended up leaving and thinking about it more and it’s definitely a HIPAA violation. I know for a fact that his laptop was open without a privacy screen and he was looking at patient records. “I’m looking at your X-rays now” “I can see you’re on x y z medications”. His laptop was facing the interior of the coffee shop. If I stood over his shoulder briefly I absolutely could have seen these peoples full names while he spoke with them. He said out loud their first name, their weight, their xray results, their prescription medications, and a few other things but those are the worst ones. I didn’t catch his name but I think I know enough about his employment specifics to report him. I’m at least going to try because this was fucked up. He kept telling patients “I’m here at Kaiser Walnut Creek” and uhm no hello brother, you’re in a crowded coffee shop.
Sidenote; I work in healthcare IT. Setting aside the ethics of it, the laptop thing alone is 100% a HIPAA violation.
EDIT PT2: I called Kaiser’s Ethics and Compliance line. I gave all of the details I could remember including exact times I was at the coffee shop and the representative was a) gobsmacked at how egregious this was and b) absolutely certain that they’d be able to identify him based on what I remembered. I’m going to get a follow up from the case manager to find out how they handled it.