A controversy from Surat’s Utran Railway Station is gaining attention on social media after a viral video showed a dispute involving a woman passenger and railway staff during a Tatkal ticket-related issue.
According to claims circulating online, the woman passenger stated that on 21/05/2026 she was standing in the Tatkal queue when a disagreement reportedly took place regarding ticket issuance. The situation allegedly escalated after she asked for the Complaint Book to register her concern.
The passenger further claimed that during the incident, her phone was allegedly taken from her hand and that she faced inappropriate behaviour while recording the situation. The viral video has now triggered discussions online regarding passenger grievance systems, staff behaviour, complaint handling, and women’s safety at railway stations.
Several social media users are demanding CCTV verification and an impartial inquiry into the matter. However, the complete facts, authenticity, and context of the viral video have not been officially confirmed at this time.