Review: 1st Haul from Sugargoo
Just got my haul from sugargoo and this is what I think...
My Haul: T-shirts, Shoes, Wallets, sweatpants. All together 8 items which costed around 550 CAD excluding shipping.
Exchange rate and Shipping rate: I use jadeship to compare rates between all other agents and Sugargoo is continuously in the top 3. I did a comparison while buying the items too and the exchange rate was always the best if not 2nd.
There was only one other agent that had better shipping for all different sizes and weights of hauls I experimented with and actual shipping came to be exactly what the estimation tool showed.
Score:5/5
Site browsing: When buying items and putting the link into sugargoo, many items couldn't be fetched or I had to retry a couple times before it finally popped up. Browsing actual stores on sugargoo is even worse because while browsing whenever I clicked to go to the next page it would crash.
After many frustrating attempts though it would end up working.
Score: 3/5
QC pictures: The QC pictures were all terrible except for just 1 item!! Bad lighting, blurry images, repeated angle shots. Very disappointing QC photos, and this component is very important as it helps the customer see any flaws before shipment. I intentionally didn't contact customer service regarding this because I intended to write an unbiased review.
I ended up getting a bad pair of shoes and pants because of the bad photos. The suede is supposed to be lighter and because of the lighting, it was hard to tell.
Score: 1/5
Customer Service: For items which were paid for but were out of stock from the seller or items which I wasn't satisfied with, I contacted support and everything was resolved in a few days.
Score: 4/5
Overall: I'd give sugargoo a 3.2/5. This score can easily be higher as QC pictures are really not difficult to take. If you are going to offer free QC photos, might as well do it right.
Would I use them again: Yes but if the QC photo problem persists, I would be forced to move agents as buying for slightly a higher price is acceptable so long as I don't receive bad items due to terrible QC pictures.