Not allowed to upgrade sim??
Hi- not sure if anyone can help or has been in same situation.
I took a 3 year iPhone contact and a separate 2 year sim contract out (as EE advised having 2 contracts)
My sim contract ends on August 28th and I have tried to extend my current sim another 12 months / or take out another 12m sim contract to it ends with my phone deal next year.
150 put me through to a online advisor who couldn’t help and told me to ring 150 again who just put my back to online chat.
I went into store today and they told me I can’t take another sim deal out unless I pay the upfront cost of the 12 month phone contract. Nearly £300 which I can’t afford on maternity leave.
I’m at a loss no one can help me ?? Can anyone advise what is best to do
I have been with EE 12 years and this is putting me off even renewing with them as customer service has been shocking