Pharmacy says meds need authorization, but KP tells Lifestance they don’t need it?
Edit : they denied authorization and then never notified me. - Doctor claimed they did everything they could on their end, and KP told them it was authorized. They did not give me any option to appeal, the lady on the phone just said I had to be prescribed something else.
Hi, I have a 20mg Vyvanse prescription I have been trying to pick up for over 2 weeks now. When I called the last couple times, the pharmacy techs tell me that the prescription requires authorization before they can dispense it, and to direct my provider to call a number to sort it out.
I forwarded this info to my doctor at Lifestance, and they got back to me a day later claiming Kaiser said no authorization was needed and the prescription is fillable.
I called back today, same issue. No authorization.
Who can I contact to get to the bottom of what’s going on? I have no idea if Lifestance is just screwing with me and not doing their due diligence (highly likely) or if this is a KP issue (also likely)
but whenever I call KP I get transferred a million times and never get to the bottom of it, so if anyone knows which department could look into and actually handle that maybe let me know :(